Nancy Snider
Johnson City,NY
Summary
Proven achiever in medical administrative roles, excelling at United Health Services Hospitals by streamlining front desk operations and enhancing patient satisfaction. Skilled in HIPAA compliance and medical terminology, adept at managing patient information with confidentiality. Demonstrated expertise in insurance verification and compassionate customer service, significantly improving office efficiency.
Overview
17
17
years of professional experience
Work History
Medical Receptionist
United Health Services Hospitals
06.2004 - 06.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Associate of Science - Health Information Technology
Broome Community College
Binghamton, NY06.2004
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Patient Scheduling
- HIPAA Compliance
- Insurance Verification
- Appointment Setting
- HIPAA Guidelines
- Reminder calls
- Payment Collection
- Electronic Medical Records
Timeline
Medical Receptionist
United Health Services Hospitals
06.2004 - 06.2021
Associate of Science - Health Information Technology
Broome Community College
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