Nancy Tieu
Arlington,TX
Summary
Dynamic and detail-oriented Surgery Scheduling Coordinator at Family Orthopedics and Rehabilitation, skilled in HIPAA compliance and patient coordination. Enhanced patient experiences through efficient scheduling and developed new protocols, significantly improving departmental efficiency. Proven ability to manage sensitive information while delivering exceptional customer service in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Surgery Scheduling Coordinator
Family Orthopedics and Rehabilitation
Arlington, TX
04.2020 - 05.2021
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
Office Manager
Arlington Primary Clinic
Arlington,tx
01.2015 - 12.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Receptionist
Arlington Primary Clinic
Arlington,TX
01.2005 - 12.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor in Management Information System - Business
The University of Texas At Arlington
Arlington, TX05-2005
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
Timeline
Surgery Scheduling Coordinator
Family Orthopedics and Rehabilitation
04.2020 - 05.2021
Office Manager
Arlington Primary Clinic
01.2015 - 12.2017
Receptionist
Arlington Primary Clinic
01.2005 - 12.2014
Bachelor in Management Information System - Business
The University of Texas At Arlington