Nancy Wood -Malone
Carr,CO
Summary
Motivated and enthusiastic worker with proven success at modeling highest customer service standards to customers in any location. Tireless customer-focused professional seeking employment in the customer service Industry. Relevant experience in the Bar/ Restaurant Industry as well.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
USPS
08.2008 - 06.2023
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Organized mail ahead of delivery runs for correct routing.
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.
Classroom Teacher
Yupiit School District
08.2000 - 05.2007
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
- Established and enforced rules of behavior to drive social development and maintain positive interactions.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
Sales Associate/Manager of Operations
Adair Jewelers
04.1990 - 08.1997
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed strong customer base to influence strong sales
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Education
Bachelor of Arts - Elementary Education
The University of Montana
Missoula, MT12.1999
Skills
- Critical Thinking
- Problem Solving
- Customer Needs Assessments
- Reliable and loyal
- Multitasking
- Professional
Certification
TIPS Certification
Timeline
Rural Mail Carrier
USPS
08.2008 - 06.2023
Classroom Teacher
Yupiit School District
08.2000 - 05.2007
Sales Associate/Manager of Operations
Adair Jewelers
04.1990 - 08.1997
Bachelor of Arts - Elementary Education
The University of Montana
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