Nancy A. Palkoski
Customer Service
Taylor,Michigan
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Associate
Meijer
Flat Rock, Michigan
07.2016 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced safe, prepared tills and prepared register bags for next sales date. Prepared bank deposits.
- Union Stewart
Lead/Asst. to Director of Student Advancement
Mid Michigan Community College
Harrison, Michigan
01.2013 - 06.2016
- Assistant to Director of Student Advancement
- Assorted projects assigned by Director of Student Advancement
- Update student activity web pages
- Oversaw operation and patrons in Recreation and Fitness Center
- Scheduling
- Maintains filing system
- Collaborated on and help to present Co-Curricular Student Engagement Activity PowerPoint
- Trained and mentored new employees on business operations.
Lead Customer Service Manager
Walmart
Belleville, Michigan
11.2000 - 02.2002
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Scheduled cashiers, service desk, layaway, cart pusher and door greeters
Grocery Associate
Walmart
Taylor, Michigan
03.2008 - 12.2010
- Operated point-of-sale (POS) systems and handled cash, performed price checks, applied discounts and coupons and delivered excellent customer service when answering customer questions
- Scanned, processed and counted inventory, reporting product ordering and shipping discrepancies to department manager
- Put up discarded or returned merchandise, stocked and restocked front-end products and used supply items efficiently to eliminate waste and to achieve lowest supply cost
- Inspected floor displays, noted missing items and immediately replenished merchandise
- Pleasantly greeted customers and provided prompt and courteous service
Education
Bachelor Degree - Human Resources Management
Southern New Hampshire University
Manchester, New Hampshire 08.2022 - Current
Associate Degree - Applied Science-Business
Mid-Michigan Community College
Harrison, Michigan 05.2013 - 05.2015
Diploma - Electronics Engineering Technology
National Education Center
Livonia, Michigan 01.1991 - 10.1992
Diploma - General Studies
John Glenn High School
Westland, Michigan 09.1982 - 05.1985
Skills
Money handling abilities
undefinedTimeline
Bachelor Degree - Human Resources Management
Southern New Hampshire University
08.2022 - Current
Customer Service Associate
Meijer
07.2016 - Current
Associate Degree - Applied Science-Business
Mid-Michigan Community College
05.2013 - 05.2015
Lead/Asst. to Director of Student Advancement
Mid Michigan Community College
01.2013 - 06.2016
Grocery Associate
Walmart
03.2008 - 12.2010
Lead Customer Service Manager
Walmart
11.2000 - 02.2002
Diploma - Electronics Engineering Technology
National Education Center
01.1991 - 10.1992
Diploma - General Studies
John Glenn High School
09.1982 - 05.1985
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