Jacqueline Dube
Orlando,FL
Summary
Professional with strong background in financial services, known for precision and reliability. Skilled in cash handling, security protocols, and transaction processing. Adept at collaborating with teams to achieve seamless operations and adapt to changing requirements. Recognized for integrity, attention to detail, and excellent customer service.
Overview
14
14
years of professional experience
Work History
Vault Teller
Universal Studios Orlando
12.2023 - Current
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Responsible for balancing all cash within the Vault, prepares deposits, change orders and starting banks
- Receive and verify revenues and MIMO Cash Recycler transfers from Cash Counters
- Issues all keys and stamps to proper Team Members on a daily basis and is responsible for making sure all keys and stamps are returned to the Vault
- Verify cash and prepare cassettes for MIMO Cash Recycler machines
- Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Maintained a reliable and up-to-date knowledge of compliance regulations and cash handling best practices by participating in ongoing professional development opportunities.
- Facilitated smooth operations during peak periods by effectively prioritizing tasks based on transaction volume and deadlines.
Vacation Planner
Universal Studios Orlando
09.2021 - 01.2023
- Providing quality guest service, booking various service and product reservations, and upselling guest transactions by using persuasive selling techniques to increase the sale of admissions media
- Being knowledgeable of UO parks and area attractions' tickets and information
- Educated clients on necessary travel documents such as passports or visas, assisting them through the application process if needed.
- Streamlined the booking process for clients, ensuring a seamless experience from start to finish.
- Enhanced customer satisfaction by providing personalized vacation planning services tailored to individual needs and preferences.
Cage Cashier
Parx Casino
02.2016 - 01.2021
- Ensured smooth operations by balancing the cage at the end of each shift, identifying discrepancies, and resolving issues promptly.
- Handled guest disputes professionally, escalating issues to supervisors when necessary while remaining calm under pressure situations that may arise from time-to-time within a casino.
- Common knowledge of CTR, Title 31, and Responsible gaming
- Processed large-volume transactions for high rollers, ensuring confidentiality and adherence to appropriate protocols.
- Quickly and accurately counted drawers at start and end of each shift.
- Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
Material Handler
FedEx
01.2011 - 01.2016
- Provide safe and efficient operation of equipment used for the movement of Packages/Documents/Heavyweight Freight, Dangerous Goods, and unit load device
- Use of forklifts, Tugs and other loading/unloading equipment
- Assist in the Buildup/Breakdown of pallets containing heavyweight freight
- Assists in ensuring aircraft, vehicles and containers are loaded/unloaded in a safe and efficient manner including dangerous goods, in accordance with proper packaging and freight handling techniques
- Perform clerical functions and office procedures including maintaining follow-up-files, answering phones, assembling materials for reports and composing letters
- Maintains radio communication with appropriate personnel
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
Education
High School Diploma -
Jules E. Mastbaum Area Vocational Technical School
Philadelphia, Pennsylvania06.2006
Skills
- Customer service and support
- Time management mastery
- Teller training
- Deposit and withdrawal management
- Customer engagement
- Cash handling expertise
Timeline
Vault Teller
Universal Studios Orlando
12.2023 - Current
Vacation Planner
Universal Studios Orlando
09.2021 - 01.2023
Cage Cashier
Parx Casino
02.2016 - 01.2021
Material Handler
FedEx
01.2011 - 01.2016
High School Diploma -
Jules E. Mastbaum Area Vocational Technical School
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