Nanette Curtis
Galveston,Texas
Summary
Highly organized and detail-oriented with more than 13 years experience. Excellent communication skills, organized administrative support. continually maintain a positive attitude while interacting with demanding clients. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
26
26
years of professional experience
Work History
Front Desk Agent
Motel 6 Studio
05.2020 - 11.2024
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Night Auditor
La Quinta Inns & Suites
04.2013 - 08.2018
- Check front office accounting records for accuracy on daily basis, summarizes information for financial performance for day.
- Financial procedures cover reconciliation of day's cash transactions.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Part-time Reservation Agent
Inverness by the Sea
01.2013 - 11.2016
- Fulfilling reservation requests based on room availability and customer preferences, encouraging customers to purchase additional services, sending confirmation emails, verifying customer information, collecting payments, promoting hotel facilities, and answering to customer inquiries.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Handled reservations and answered questions from interested patrons for busy 96 room hotel.
Snapshot Coordinator
Waste Management
09.2010 - 04.2013
- Monitored images of violations before mailing violation letter
- Maximized available time to complete work efficiently within deadlines and handled last minute situations.
Receptionist/ Support Staff
Houston Arts Alliance
05.1999 - 03.2010
- Connected client with appropriate associates, board members or business professional
- Updated spreadsheets in Excel and MS-Word
- Ordered office supplies, accurate calculated bimonthly bank records for accounting department.
Education
Montessori Teacher Certification
01.1992
2 years Degree -
Prairie View A&M University
01.1979
Diploma -
Jesse H. Jones High School
01.1976
Skills
- 60 wpm typing speed
- Professional phone etiquette
- Excellent communication skills
- Database management
- MS Windows/Office
Timeline
Front Desk Agent
Motel 6 Studio
05.2020 - 11.2024
Night Auditor
La Quinta Inns & Suites
04.2013 - 08.2018
Part-time Reservation Agent
Inverness by the Sea
01.2013 - 11.2016
Snapshot Coordinator
Waste Management
09.2010 - 04.2013
Receptionist/ Support Staff
Houston Arts Alliance
05.1999 - 03.2010
2 years Degree -
Prairie View A&M University
Diploma -
Jesse H. Jones High School
Montessori Teacher Certification
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