Natashia McGee
Five Below
Ozark ,MO
2027
years of professional experience
Dynamic retail leader with extensive experience at Walmart, excelling in customer service and team building. Proven track record of enhancing sales performance through strategic inventory management and effective staff training. Skilled in problem-solving and optimizing store displays, driving customer engagement and satisfaction while fostering a collaborative work environment.
Work History
Department Manager
2 Years 5 Months- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to enhance product availability.
- Trained and mentored team members, fostering a collaborative work environment to improve performance.
- Implemented process improvements, streamlining workflows to increase operational efficiency and reduce costs.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Store Manager
2 Years 9 Months- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Managed inventory levels, conducting regular stock audits to minimize discrepancies.
- Developed staff schedules, optimizing labor costs while maintaining service standards.
- Implemented promotional displays, increasing product visibility and improving sales performance.
- Analyzed sales data to identify trends, informing inventory purchasing decisions and merchandising strategies.
- Resolved customer complaints effectively, enhancing overall customer satisfaction and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Zone Manager
- Managed daily operations to ensure optimal store performance and customer satisfaction.
- Oversaw inventory management processes, enhancing stock accuracy and reducing discrepancies.
- Trained and mentored team members on operational best practices and company policies.
- Implemented process improvements that streamlined workflows and increased efficiency across departments.
- Analyzed sales data to identify trends, informing strategic decision-making for merchandising initiatives.
- Collaborated with cross-functional teams to execute promotional events, driving customer engagement and sales growth.
- Conducted regular assessments of employee performance, providing feedback to enhance productivity and morale.
- Increased profit margin Number% through inventory control, cost control, and increased route productivity.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Analyzed and improved performance across zone using sales metrics and performance reports.
- Optimized zone layouts for maximum space utilization and minimized handling times.
- Enhanced efficiency by streamlining warehouse processes and implementing new inventory management systems.
Sales Associate
6 Years- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring compliance with company standards and maximizing visibility.
Education
No Degree - Health Care Administration
No Degree - General Studies
High School Diploma
Skills
Customer service
Problem-solving
Customer relations
Multitasking
Goal setting
Team leadership
Store displays
Staff oversight
Employee scheduling
Sales coaching
Delegating work
Timeline
Store Manager
Five Below
11.2023 - 08.2026Read More
Department Manager
Walmart
12.2012 - 05.2015Read More
Sales Associate
Walmart
08.2006 - 08.2012Read More
Zone Manager
Walmart
2015 - 2023Read More
Oklahoma State University, OKC
No Degree from Health Care Administration
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Ozarks Technical Community College
No Degree from General Studies
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Nixa High
High School Diploma
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