Nannette Kuehmichel
Appleton
Summary
Results-driven professional with a proven history of delivering high-quality work and achieving company objectives. Strong communication and teamwork skills enhance collaboration and service delivery. Committed to continuous learning and improving customer satisfaction through effective problem-solving. Interpersonal abilities facilitate addressing concerns and driving positive outcomes.
Overview
10
10
years of professional experience
Work History
Fed Ex Program
Salelytics
Crescent City
02.2022 - 08.2023
- Maximized program advantages for businesses through effective utilization of FedEx card benefits.
- Resolved issues related to customer use of FedEx business cards.
- Educated clients on benefits and services associated with each FedEx Business card to ensure optimal selection.
Avis/Hertz Customer Service
Salelytics
Appleton
10.2018 - 02.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
Account Coordinator
AIA
Appleton
12.2017 - 10.2018
- Verified supplier invoices for accuracy and assisted in customer billing processes.
- Tracked deliveries and contacted suppliers to ensure timely shipments.
- Reconciled transactions through detailed reporting to facilitate prompt payouts.
- Responded to owner inquiries via phone, offering support and effective solutions.
Resolution Specialist
Guardian Life Insurance
Appleton
06.2016 - 12.2017
- Provided education on diverse insurance offerings to improve member knowledge.
- Supported administration of STD, LTD, Accident, Cancer, Critical Illness, and Hospital Indemnity Insurances efficiently.
- Answered member inquiries, delivering clear guidance and required documentation.
- Engaged with employers and physicians to enhance member care coordination.
Customer Care Specialist
Time Warner Cable
Appleton
10.2013 - 02.2016
- Resolved technical issues related to cable and internet services, enhancing customer satisfaction.
- Assisted customers with inquiries about services and billing concerns, ensuring prompt resolutions.
- Educated customers on service features and troubleshooting methods to foster independence.
- Suggested new features to enhance product and service experiences for users.
Education
Bachelor of Arts - Business Management
American InterContinental University
Schaumburg, IL12-2014
Skills
- Customer relationship management
- Program optimization
- Issue resolution
- Product education
- Invoice verification
- Delivery tracking
- Technical troubleshooting
- Effective communication
- Problem solving
- Interpersonal communication
- Conflict resolution
- Calm under pressure
- Multitasking
- Cash management
- Multi-system proficiency
Affiliations
ST JAMES MOTHER’S ROOM – Provided supplies for infants, clothing for the family, infant furniture when available, moral support and education, working with churches, social services and the Woman’s Shelter in West Bend, WI.
Timeline
Fed Ex Program
Salelytics
02.2022 - 08.2023
Avis/Hertz Customer Service
Salelytics
10.2018 - 02.2022
Account Coordinator
AIA
12.2017 - 10.2018
Resolution Specialist
Guardian Life Insurance
06.2016 - 12.2017
Customer Care Specialist
Time Warner Cable
10.2013 - 02.2016
Bachelor of Arts - Business Management
American InterContinental University