Naomi Alonzo

• Scheduled patient appointments, verifying accuracy of appointment times with providers.

• Maintained confidentiality of patient information according to HIPAA regulations.

• Greeted and checked in patients, updating patient information in computer system.

• Answered general questions and directed to appropriate locations.

• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.Performed clerical duties such as filing, photocopying, transcribing, and faxing.

• Provided call center support by managing a high volume of daily patient calls, resolving inquiries, scheduling appointments, and directing concerns to appropriate departments.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Prepared laboratory specimens for analysis and organized lab results for review by the physician.
• Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
• Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
• Changed dressings on wounds to prevent infection and check for healing.
• Assisted in the preparation of wound care supplies for treatments.
• Performed dressing changes on patients with acute and chronic wounds.
• Assessed wound healing progress, taking photographs as needed for documentation purposes.
• Ensured proper sterilization of instruments between uses.
• Operated and maintained x-ray equipment, including adjusting exposure time and setting up necessary equipment for x-ray examinations.

• Emphasized fast, friendly customer service.
• Complied with health and sanitation practices and procedures.
• Greeted all customers.
• Answered questions about menu selections and made recommendations when requested.
• Guided guests through the dining rooms and provided needed assistance.
• Answered phones politely and promptly while accurately recording and confirming reservations.
• Trained staff on phone practices, customer service standards and productivity strategies.
• Performed opening and closing duties such as restocking supplies and cleaning work areas.
• Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Helped service staff handle demand by distributing food and beverages.

• Managed high-volume inbound phone calls while providing professional customer service.
• Accurately entered and processed customer orders and information with strong attention to detail.
• Assisted customers by answering questions, resolving concerns, and providing timely support.
• Maintained clear and effective communication with customers and team members.
• Handled multiple tasks simultaneously in a fast-paced environment while meeting service expectations.
• Verified customer information and ensured accurate recordkeeping.
• Demonstrated strong problem-solving skills to address customer needs and improve satisfaction.
• Maintained professionalism and a positive attitude during all customer interactions.

• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
• Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
• Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
• Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
• Cleaned and maintained medical equipment following procedures and standards.
• Performed diagnostic X-rays in accordance with provider orders and safety protocols while ensuring patient comfort and accurate imaging.

• Obtained vital signs; escorted patients to examination rooms and documented medical histories
• Performed EKGs
• Restocked and cleaned examination rooms
• Organized charts, documents and supplies to maintain team efficiency