Naomi Calvillo
Chicago,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Care Navigator
Rush Medical Center
Chicago, IL
12.2024 - Current
- Maintained detailed documentation of patient interactions, treatment plans, and progress notes for accurate recordkeeping.
- Advocated for patients'' best interests when working with insurance companies or other external entities involved in their care process.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
- Promoted a positive work environment among peers by remaining approachable, supportive, and flexible when collaborating on shared tasks.
- Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
- Assisted patients in scheduling doctor and healthcare appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Trained new staff on filing, phone etiquette and other office duties.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Negotiated with insurance companies to secure coverage for necessary treatments, alleviating financial burdens for patients.
- Verified patient insurance eligibility and entered patient information into system.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
Clinic Coordinator
Rush University Medical Center, RUMC
Chicago, IL
09.2023 - 11.2024
- Reduced patient wait times through effective management of patient flow and resource allocation.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Assisted with documenting clinic activities and updated medical records.
- Helped front desk staff register and process patients.
- Accepted cash payments, adjusted balances and submitted records to accounting.
- Boosted patient satisfaction rates through empathetic communication and prompt resolution of concerns.
- Created a welcoming atmosphere for patients by maintaining a clean and organized reception area at all times.
- Facilitated collection of outside medical records and x-rays and indexed paperwork for scanning process.
- Answered high volume of telephone calls and directed callers to appropriate personnel.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Assistant Store Manager
Discovery Clothing
Chicago, IL
08.2019 - 09.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Education
Associate of Science - Radiology
Malcom X College
Chicago, ILHigh School Diploma -
George Westinghouse College Prep
Chicago, IL06.2020
Skills
- Organizational Skills
- Problem Solving
- Time Management
- Patient Care Coordination
- Multitasking Abilities
- Customer Service Excellence
- Epic Systems
- Schedule Management
- Team collaboration
- Quality improvement projects
- Staff training
- Team leadership
- Visual merchandising
- Retail operations
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Navigator
Rush Medical Center
12.2024 - Current
Clinic Coordinator
Rush University Medical Center, RUMC
09.2023 - 11.2024
Assistant Store Manager
Discovery Clothing
08.2019 - 09.2023
High School Diploma -
George Westinghouse College Prep
Associate of Science - Radiology
Malcom X College