Summary
Overview
Work History
Education
Skills
Timeline
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NAOMI CAPALAC

Clovis,CA

Summary

Reliable professional with solid background in providing high-quality service in busy restaurant environments. Skilled in multitasking and maintaining positive dining experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.

Overview

10
10
years of professional experience

Work History

Restaurant Server and Hostess

Sakura Chaya Japanese Restaurant
07.2023 - 08.2025
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Greeted new customers, discussed specials, and took drink orders.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Restaurant Server and Hostess

Yoshino Japanese Restaurant
10.2019 - 07.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

Catering Server and Assistant

L & N Catering
09.2021 - 12.2022


  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Complied with all food safety and sanitation regulations to reduce restaurant risks.
  • Assisted with dining room set up prior to and after service period.

Warehouse Associate

Amazon
09.2021 - 08.2022
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Worked safely around moving machinery.

Sales Floor Associate

T.J. Maxx Store 1033
10.2015 - 03.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.

Education

High School Diploma -

Cesar E. Chavez High School

Skills

  • Customer Satisfaction
  • POS System Operations
  • Food Preparation and Safety
  • Order Management
  • Safe Work Practices
  • Order Accuracy and Delivery
  • Hospitality and Accommodation
  • Warm and Friendly
  • Servsafe Certified
  • Transactions and Cash Handling
  • Production Standards

Timeline

Restaurant Server and Hostess

Sakura Chaya Japanese Restaurant
07.2023 - 08.2025

Catering Server and Assistant

L & N Catering
09.2021 - 12.2022

Warehouse Associate

Amazon
09.2021 - 08.2022

Restaurant Server and Hostess

Yoshino Japanese Restaurant
10.2019 - 07.2023

Sales Floor Associate

T.J. Maxx Store 1033
10.2015 - 03.2018

High School Diploma -

Cesar E. Chavez High School

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