Desired Job Title
Executive Administrative AssistantManaging PartnerCustomer Service RepresentativeDesign Studio SpecialistWork Type
Full TimePart TimeLocation Preference
HybridRemoteOn-SiteLocation: Fort Worth, TX
Open to relocation: No
Open To Work
Naomi Carlisle-Siebolds
Cleburne,TX
Work Preference
Summary
Professional with proven experience in working with clients of all levels and most recently supporting high-level executives. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking. Recognized for enhancing communication processes and fostering strong relationships, ensuring seamless operations and client satisfaction.
Overview
30
30
years of professional experience
Work History
Executive Administrative Assistant
TCC
Cleburne, TX
04.2022 - Current
- Managed executive calendars, scheduling meetings, and coordinating travel arrangements for senior leadership.
- Coordinated special projects, collaborating with cross-functional teams to achieve organizational goals.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips for executives and customers.
- Managed lawsuits and claims brought against the company.
- Corresponded daily with multiples attorneys and insurance representatives with information, status and processes of multiple lawsuits.
- Worked closely with multiple office and warehouse management to gather documents, data, and for discovery.
- Planned annual company party venue, food, and entertainment in Las Vegas welcoming ove400+ guests.
- Executed a major remodel of the Corporate Headquarters Lobby, Conference Rooms and Product Displays, while occupied and on budget.
Managing Partner
Elements of Design, LLC
Southlake, TX
12.2002 - 01.2008
- Led strategic development and execution of design projects with Founder/Owner.
- Managed and hired designers and interns.
- Mentored junior designers and interns, promoting skill development and fostering a collaborative team environment.
- Led on model home design, presentation, sourcing, ordering, installation and final walk throughs with client.
- Guided custom home clients through the process of red lining blue prints, custom built-in design, selection of finishes and change orders during the building process.
- Worked closely with builders to ensure clear communication was maintained from the beginning all the way to closing.
- Assisted many clients beyond the home building process with selection of window treatments, furniture and accessories.
Design Studio Manager
Sovereign Homes
Southlake, TX
12.1996 - 12.2002
- Managed a team of designers and a coordinator.
- Led design team in weekly meeting to discuss and resolve issues causing delays in the client's selection process.
- Resolved customer complaints in a professional manner ensuring customer's trust and confidence in the building process.
- Developed strategic partnerships with key suppliers to ensure quality product offerings for our brand and clientele.
- Streamlined project workflows, enhancing collaboration between sales, designers and builders.
- Implemented design software solutions, improving efficiency and accuracy in project execution.
Customer Service Representative
Watters & Watters
Dallas, TX
10.1995 - 08.1996
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately and efficiently using company-specific software systems.
- Developed training materials for onboarding new employees in customer service roles.
- Resolved customer complaints and urgent needs with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Master of Science - Fashion Merchandising
Texas Woman's University
Denton, TX12-2000
Associate of Science - Family And Consumer Sciences
Ambassador University
Big Sandy1995
Skills
- Project management
- Project planning
- Documentation and reporting
- Customer Service
- Professional correspondence
- Information confidentiality
- Logistics coordination
- Event coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Administrative Assistant
TCC
04.2022 - Current
Managing Partner
Elements of Design, LLC
12.2002 - 01.2008
Design Studio Manager
Sovereign Homes
12.1996 - 12.2002
Customer Service Representative
Watters & Watters
10.1995 - 08.1996
Master of Science - Fashion Merchandising
Texas Woman's University
Associate of Science - Family And Consumer Sciences
Ambassador University