Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Naomi Carnell

Honolulu,HI

Summary

Elevated customer satisfaction and streamlined operations at Walmart, showcasing exceptional problem-solving and team collaboration skills. Promoted within two years for leadership excellence, I significantly minimized cash discrepancies and enhanced team efficiency. My flexible approach and adept money handling align with key employer needs, driving positive outcomes. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

Sales Associate

Cricket Wireless
05.2024 - 07.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Cashier

Army & Air Force Exchange
11.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.

Cashier

Army & Air Force Exchange
04.2017 - 01.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Cashier Team Lead

Tesoro Gas Station
08.2015 - 09.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.

Cashier

Jack in the Box
03.2013 - 06.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Front End Manager

Walmart
02.2013 - 02.2015
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.

Customer Service Cashier

McDonald's Restaurant
06.2013 - 08.2014
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Kealakehe High School
Kailua-kona, HI
06.2011

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Excellent people skills
  • Money Handling
  • Flexible Schedule

Languages

Koraean
Native or Bilingual
English
Full Professional

Timeline

Sales Associate

Cricket Wireless
05.2024 - 07.2024

Cashier

Army & Air Force Exchange
11.2022 - 04.2023

Cashier

Army & Air Force Exchange
04.2017 - 01.2018

Cashier Team Lead

Tesoro Gas Station
08.2015 - 09.2016

Customer Service Cashier

McDonald's Restaurant
06.2013 - 08.2014

Cashier

Jack in the Box
03.2013 - 06.2015

Front End Manager

Walmart
02.2013 - 02.2015

High School Diploma -

Kealakehe High School

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Naomi Carnell