NAOMI EVANS
Terre Haute,IN
Summary
Dynamic Patient Service Center Representative with extensive experience at Conifer Healthcare Solutions, Union Hospital and UTMB excelling in insurance verification and HIPAA compliance. Proven ability to enhance patient satisfaction through exceptional customer service and meticulous attention to detail. Bilingual communicator skilled in managing complex scheduling and data entry, ensuring efficient healthcare delivery.
Overview
13
13
years of professional experience
Work History
Patient Service Center Rep ll
Conifer Healthcare Solutions
Terre Haute, Indiana
05.2025 - Current
- Scheduled patient appointments using electronic health record systems.
- Coordinated patient communications regarding appointment reminders and changes.
- Processed patient information for insurance verification and eligibility checks.
- Maintained accurate patient records in compliance with healthcare regulations.
- Researched medical coding procedures in order to accurately enter billing information into the system.
- Performed data entry tasks such as entering new patient information into a computer system.
- Coordinated with other departments within the hospital to ensure timely treatment of patients.
Patient Support Agent
CleanSlate Centers
05.2024 - 03.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Surgery Scheduler
Union Hospital
03.2022 - 03.2024
- Provided excellent customer service by responding promptly and accurately to patient inquiries regarding procedures and appointments
- Developed strong relationships with surgeons and office staff to facilitate an efficient workflow
- Educated patient in person or by telephone on pre and post-operative care instructions
- Collaborated closely with physicians and other healthcare professionals to ensure quality patient care throughout the surgical process
- Conducted patient pre-certification on proper insurance approval for appointments and medical care
- Demonstrated ability to multi-task effectively while managing a high volume of calls from patients
- Registered and scheduled appointments for patients according to availability
- Gathered information from variety of sources to establish and maintain medical files for patients
- Assisted in coordinating post-surgical follow-up visits with patients
- Accurately entered data into computer systems for billing purposes
Medical Receptionist
Union Hospital
01.2019 - 04.2022
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Scanned and documented new patient information in electronic health records for registration purposes
- Greeted patients immediately upon arrival, providing excellent customer service
- Processed payment transactions for cash, checks, and credit and debit cards
- Organized and filed patient medical records
- Scanned documents into the electronic health record system securely
- Performed basic clerical duties such as photocopying documents or scanning files
- Entered data into electronic health record system accurately and timely
- Organized paperwork for medical records accurately and efficiently
- Assisted the front office team with additional duties as needed
- Ensured compliance with organizational policies and procedures related to patient care
Medical Receptionist ll
UTMB Regional Women's Services and Pediatrics
01.2013 - 01.2015
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Answered phones promptly and directed calls appropriately
- Greeted patients immediately upon arrival, providing excellent customer service
- Performed basic clerical duties such as photocopying documents or scanning files
- Entered data into electronic health record system accurately and timely
- Maintained confidentiality of patient information according to HIPAA regulations
- Organized paperwork for medical records accurately and efficiently
- Assisted with administrative tasks such as filing documents or preparing mailings
- Assisted the front office team with additional duties as needed
Education
Medical Coding and Billing -
AAPC
OnlineInternational Studies -
Indiana Bible College
Indianapolis, INGED -
Pearland High School
Pearland, TXSkills
- Insurance verification and HIPAA compliance
- Correspondence writing
- Bilingual communication (Spanish)
- Calendar and scheduling management
- Attention to detail
- Customer service excellence
- Critical thinking and problem solving
- Time management skills
- Professionalism in the workplace
- Organizational proficiency
- Data entry expertise
- Medical terminology knowledge
- Computer literacy
Languages
4,5
References
- Trish Rutledge, Practice Manager,(812)478-8888 , Trishgreenwell@union.health
- Jennifer Hodges, CMA / Scribe, (812) 239-1388, Jenniferhodges5424@gmail.com
- Laci Harden, Medical Receptionist, (618) 553-3785, Tharden@union.health
- Amber Lemoine, Friend, (817) 863-5169, Amber_lemoine@yahoo.com
Languages
Spanish
Professional
Timeline
Patient Service Center Rep ll
Conifer Healthcare Solutions
05.2025 - Current
Patient Support Agent
CleanSlate Centers
05.2024 - 03.2025
Surgery Scheduler
Union Hospital
03.2022 - 03.2024
Medical Receptionist
Union Hospital
01.2019 - 04.2022
Medical Receptionist ll
UTMB Regional Women's Services and Pediatrics
01.2013 - 01.2015
Medical Coding and Billing -
AAPC
International Studies -
Indiana Bible College
GED -
Pearland High School