Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Kim-Prosinski

Downey,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker eager to secure entry-level receptionist position. Ready to help team achieve company goals.

Overview

10
10
years of professional experience

Work History

Server and Hostess

Tequila Jack's Restaurant & Cantina
06.2019 - Current
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make informed decisions based on taste and interest.
  • Carried out complete opening, closing and shift change duties to keep all accounting accurate.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meal choices to quickly address needs.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests..
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Cashier and Utility Clerk

Food4Less
08.2017 - 10.2018
    • Answered questions about store policies and addressed customer concerns.
    • Worked closely with shift manager to solve problems and handle customer concerns.
    • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
    • Helped customers complete purchases, locate items, and join reward programs.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Assisted customers with returns, refunds and resolving transaction issues.
    • Trained and mentored new sales representatives.

Student Office Assistant Volunteer

Wilson Classical High School
06.2014 - 08.2016
  • Regularly communicated with and assist school supervisor.
  • Organized and filed paperwork.
  • Organized and distributed textbooks.
  • Faxed paperwork for school supervisor and school counselors.
  • Answered and transferred phone calls.
  • Set up information stations for incoming freshman and answered parent and student questions.

Education

Bachelor of Arts - Philosophy

California State University - Long Beach
Long Beach, CA
12.2023

Skills

  • Customer Engagement
  • Service Prioritization
  • Hospitality Service Expertise
  • Understanding of business functions
  • Knowledge of food code regulation to minimize risk of food contamination

Timeline

Server and Hostess

Tequila Jack's Restaurant & Cantina
06.2019 - Current

Cashier and Utility Clerk

Food4Less
08.2017 - 10.2018

Student Office Assistant Volunteer

Wilson Classical High School
06.2014 - 08.2016

Bachelor of Arts - Philosophy

California State University - Long Beach

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Naomi Kim-Prosinski