Naomi Kimanthi
Warwick
Summary
Dynamic Substitute Teacher skilled in classroom management, adaptive lesson planning, and effective communication. Committed to fostering positive learning environments and supporting diverse student needs.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
ESS-Johnston School District
Cherry Hill
03.2026 - Current
- Adapted lesson plans to accommodate individual student needs and learning styles.
- Implemented classroom management techniques to maintain a positive learning environment.
- Encouraged positive behavior among students through effective communication techniques.
- Collaborated with school staff to ensure smooth transitions between classes.
Retirement Specialist
Empower Retirement
Greenwood Village
04.2023 - 06.2025
- Resolved customer inquiries promptly and accurately by providing clear explanations about available services or products.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Managed customer complaints with empathy and professionalism to ensure satisfaction.
- Analyzed client inquiries to provide accurate information and support.
- Collaborated with team members to improve service delivery processes.
- Documented customer interactions in the CRM system for future reference.
Member Service Representative
Massachusetts State Retirement Board
Boston
06.2021 - 12.2022
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Responded promptly to member questions via phone, email, and in-person communication.
- Enhanced member relationships by providing excellent service during each interaction.
- Collaborated with team members to improve service delivery and efficiency.
- Supported administrative tasks, contributing to smooth office operations daily.
Customer Service Representative
Asensus
Dresher
05.2019 - 01.2021
- Managed customer complaints with empathy and professionalism to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints.
- Resolved customer phone inquiries, enhancing customer satisfaction.
- Educated customers about products and services effectively.
- Collaborated with team members to streamline service delivery processes, improving overall efficiency.
- Trained new staff on customer service protocols and systems, ensuring consistent service quality.
Retirement Specialist
Empower Retirement
Greenwood
09.2015 - 01.2018
- Resolved customer inquiries to enhance customer satisfaction.
- Collaborated with team members to streamline service delivery processes.
- Provided accurate information to customers regarding products and services, ensuring informed decisions.
- Provided excellent customer service to resolve customer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Master of Science - Finance
University of Massachusetts, Lowell
Lowell, MA05-2020
Bachelor of Science - International Business Administration
United State International University-A
Nairobi Kenya08-2007
Skills
- Classroom management
- Adaptive lesson planning
- Team collaboration
- Effective communication
- Flexible thinking
Languages
English
Professional
Swahili
Native/ Bilingual
Timeline
Substitute Teacher
ESS-Johnston School District
03.2026 - Current
Retirement Specialist
Empower Retirement
04.2023 - 06.2025
Member Service Representative
Massachusetts State Retirement Board
06.2021 - 12.2022
Customer Service Representative
Asensus
05.2019 - 01.2021
Retirement Specialist
Empower Retirement
09.2015 - 01.2018
Master of Science - Finance
University of Massachusetts, Lowell
Bachelor of Science - International Business Administration
United State International University-A