Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Naomi Lamothe

Miami,United States

Summary

Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently enrolled in cyber security courses to expand my knowledge and skillset into IT.

Overview

11
11
years of professional experience

Work History

Store Manager

ATT
06.2023 - Current
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed inventory control, cash control, and store opening and closing procedures.

Store Manager

T-Mobile
02.2016 - 05.2022


  • Delegated team tasks and monitored completion to drive efficiency while generating sales and leading by example
  • Well-developed planning, analytical and problem-solving skills
  • Strategic perspective and the ability to champion change
  • Ensuring all performance standards are met ie
  • Business targets, controls, and compliance
  • Ability to run an operationally sound business
  • Conducted observations, plan of action, and observed employee performance to adhere to company standards and identify key areas of opportunity.

Customer Service, Supervisor

Enterprise Car Rental Company
03.2014 - 01.2016


  • Answer customer questions and provide assistance based on each customer's needs and requests, by brand
  • Keen understanding of the differences between products and services offered by both Enterprise, National, and Alamo Car Rental Companies
  • Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return
  • Assist customers within the queue to minimize any wait time and provide the most efficient customer service and experience possible.

Valet Supervisor

TownePark
06.2012 - 01.2014
  • Overseen parking operations at Fountainebleau Hotel, Loews Miami Beach, and The Setai Hotel
  • Prepared Customer Service Satisfaction Surveys for all hotels' daily entries
  • Guest services
  • Handled scheduling and itinerary of valet staff
  • Resolved customer complaints through calm, constructive communication.
  • Recommended measures to improve production methods, equipment performance and team operation and productivity.

Education

High School Diploma -

Monsignor Edward Pace High School
Miami, FL

Associates Degree - Computer Programming

Tallahassee Community College
Tallahassee, FL

Bachelors Degree - Business

Nova Southeastern University, 2016
Davie, FL

Bachelor of Science - Computer And Information Systems Security

Miami Dade College
Miami, FL
05.2024

Skills

  • Staff Training
  • Customer Service
  • Sales Expertise
  • Financial Management
  • Team Leadership
  • Microsoft Office
  • Product and Service Sales
  • Staff Management

Languages

French
Native or Bilingual

References

Michelle De La Rosa - District Manger / T- Mobile

(786) 355-8025 



Lisa El - Saieh / Area Manger / ATT

(786) 317 - 1005


Timeline

Store Manager

ATT
06.2023 - Current

Store Manager

T-Mobile
02.2016 - 05.2022

Customer Service, Supervisor

Enterprise Car Rental Company
03.2014 - 01.2016

Valet Supervisor

TownePark
06.2012 - 01.2014

High School Diploma -

Monsignor Edward Pace High School

Associates Degree - Computer Programming

Tallahassee Community College

Bachelors Degree - Business

Nova Southeastern University, 2016

Bachelor of Science - Computer And Information Systems Security

Miami Dade College

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Naomi Lamothe