Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

NAOMI SCARLETT

Plano,TX

Summary

To advance my career with a leading organization that will utilize my extensive customer service skills while also allowing me to develop further as a professional A dynamic, motivated professional with the experience and proven work ethic to guide and support customer relations, hospitality service, sales management, and more within diverse industries. Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Growth-focused leader with expertise spanning customer service and satisfaction, relationship management, team leadership, problem solving, critical thinking, task prioritization, and cross-collaboration. Exceptional professional with keen interpersonal, communications, and organization expertise.

Overview

8
8
years of professional experience

Work History

Head Manager Clerk

UPS Store
Allen, TX
01.2024 - Current
  • Performed regular maintenance checks on equipment used by staff members.
  • Ensured compliance with all safety standards and regulations in the workplace.
  • Implemented customer service excellence standards to enhance client satisfaction and loyalty.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.

Restaurant Hostess

Barely and Board
Denton, TX
12.2022 - 05.2023
  • Coordinated and conducted a broad range of team leadership duties, such as training, coaching, and supervising staff.
  • Engaged with customers in a welcoming and professional manner while obtaining orders as a means of improving loyalty.
  • Monitored service stations and replenished supplies, cleaned and sanitized all areas of the restaurant in accordance with company and industry standards.
  • Recorded orders in the POS system and completed cash and credit transactions.
  • Provided menus and answered questions about menu items and specials.
  • Managed reservations, waitlists, and special requests for large parties.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.

Waitress

Chestnut Tree Teahouse & Bistró
Denton, TX
03.2023 - 07.2023
  • Greeted customers and provided menus.
  • Took orders for food and drinks and delivered them to guests.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Prepared checks accurately and processed payments promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

FRONT DESK ASSOCIATE

4th and Inches Sports Performance
Frisco, TX
01.2017 - 08.2019
  • Completed guest registrations, assigned rooms, and directed guests to various locations throughout the facility
  • Observed and maintained both the lobby and common areas to enhance the guest experience.
  • Generated detailed account invoices and reviewed charges with guests during the checkout process
  • Documented comments or issues raised by guests, and escalated issues to managers when appropriate.
  • Scheduled and confirmed reservations, as well as received, documented, and forwarded messages to guests or members of management.

Education

Graduate -

Argyle High School

Psychology

Collin County Community College
Plano, TX

Skills

  • High-Volume Dining
  • Dining Customer Service
  • Reservation Coordination
  • Conflict Resolution
  • Table Setting Arrangements
  • Relationship Building
  • Table Bussing
  • Safe Food Handling
  • Item Promotion
  • Payment Processing
  • Server Support
  • Customer Service
  • Check Payment Processing
  • POS System Operations
  • Service Prioritization

Languages

  • English, Sign Language (Intermediate), Windows
  • Timeline

    Head Manager Clerk

    UPS Store
    01.2024 - Current

    Waitress

    Chestnut Tree Teahouse & Bistró
    03.2023 - 07.2023

    Restaurant Hostess

    Barely and Board
    12.2022 - 05.2023

    FRONT DESK ASSOCIATE

    4th and Inches Sports Performance
    01.2017 - 08.2019

    Graduate -

    Argyle High School

    Psychology

    Collin County Community College