Naomi Scott
Heuvelton ,NY
Summary
Dynamic Medical Receptionist with proven expertise at Claxton Hepburn, excelling in front desk operations and patient relations. Skilled in HIPAA compliance and EMR systems, I implemented process improvements that enhanced efficiency and patient satisfaction. Known for strong communication and organizational skills, fostering trust and loyalty among patients.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Claxton Hepburn
Ogdensburg, NY
09.2024 - Current
- Managed patient check-in and appointment scheduling efficiently.
- Verified insurance information and collected patient payments accurately.
- Maintained organized patient records in electronic health record system.
- Communicated effectively with patients to address inquiries and concerns.
- Coordinated with medical staff to ensure timely patient flow through the office.
- Implemented process improvements to enhance front desk operations and efficiency.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Processing Specialist
Allyant
Ogdensburg, NY
11.2023 - 04.2024
- Processed and verified documentation for accuracy and compliance with established guidelines.
- Collaborated with team members to ensure efficient workflows and timely processing of requests.
- Assisted in training new staff on standard operating procedures and best practices.
- Monitored data entry tasks to maintain high levels of precision and consistency.
- Implemented process improvements that reduced turnaround times for document processing.
- Conducted regular audits of processed documents to identify discrepancies and recommend corrective actions.
- Utilized electronic filing systems to enhance organization and accessibility of records.
- Maintained up-to-date knowledge of industry regulations impacting document handling processes.
Education
Bachelor of Arts - Anthropology
Arizona State University
Tempe, AZSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA compliance
- EMR / EHR
- Referral verification
- Medical office procedures
Timeline
Medical Receptionist
Claxton Hepburn
09.2024 - Current
Processing Specialist
Allyant
11.2023 - 04.2024
Bachelor of Arts - Anthropology
Arizona State University