Naomie Byrd
Pharmacy Customer Service Representative
Byron,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Pharmacy Customer Service Representative
Crowes Inc, U-Save-It Pharmacy
Fort Valley, GA
06.2022 - Current
- Established and maintained patient profiles, updating organizational database with current information.
- Monitored inventory levels to inform pharmacists of shortages and facilitate resupply.
- Facilitated delivery orders and completed them accurately to meet deadlines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Handled 30-40 calls per day and assisted customers with refill orders
Lead Daycare Teacher
Loving Care Learning Center
Warner Robins, GA
06.2019 - 06.2022
- Resolved staff and parent disputes through constructive problem-solving techniques.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Monitored students' academic, social and emotional progress and recorded in individual files.
Cafe Cashier
Lane Southern Orchards
Fort Valley, GA
05.2018 - 07.2018
- Backed up servers by setting up trays and completing some food deliveries.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
Education
Associate of Science - Early Childhood Education
Georgia Military College
Warner Robins, GA 08.2021 - 05.2022
Bachelor of Science - Healthcare Management
Georgia Military College
Warner Robins, GA 08.2022 - Current
Skills
Processing payments
Additional Information
- Proficiency with Microsoft Word, Slides, and Excel
- Understanding of various ordering systems
Timeline
Bachelor of Science - Healthcare Management
Georgia Military College
08.2022 - Current
Pharmacy Customer Service Representative
Crowes Inc, U-Save-It Pharmacy
06.2022 - Current
Associate of Science - Early Childhood Education
Georgia Military College
08.2021 - 05.2022
Lead Daycare Teacher
Loving Care Learning Center
06.2019 - 06.2022
Cafe Cashier
Lane Southern Orchards
05.2018 - 07.2018
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