Napoleon Arnold
Charlotte,NC
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Medical Assistant
United States Naval Service
Portsmouth, VA
07.2014 - 07.2019
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
General Manager
Fitness Connection
Charlotte, NC
11.2019 - 10.2022
- Guided management and supervisory staff to promote smooth operations.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Conducted regular meetings with senior management team to review progress against established objectives.
Account Representative
Spectrum
Charlotte, NC
10.2022 - Current
- Successfully sell Charter products and services to new and existing prospects.
- Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
- Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
- Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
- Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.
- Inform prospects of our product pricing model and Spectrum products competitive advantage compared to other service providers.
- Effectively balance new lead generation versus follow up efforts. Create a strong follow up plan that will allow for greater efficiency and increased sales conversion rates.
- Ensure database information is accurate and complete.
Education
High School Diploma -
Independence High School
Charlotte, NC06-2010
Associate of Science -
University of North Carolina At Pembroke
Pembroke, NCSkills
- Account Management
- Staff Supervision
- Sales Development
- Project Management
- Prospecting Skills
- Performance Improvement
- Leadership
- Top-rated Sales Performance
- Strong conflict resolution Skills
- Competitive and strategic Planning
Timeline
Account Representative
Spectrum
10.2022 - Current
General Manager
Fitness Connection
11.2019 - 10.2022
Medical Assistant
United States Naval Service
07.2014 - 07.2019
High School Diploma -
Independence High School
Associate of Science -
University of North Carolina At Pembroke
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