NAQSH GHIAS
Minneapolis,MN
Summary
Strategic operations leader experienced in enhancing operational performance, workforce planning, regulatory compliance, and process optimization. Delivers improvements in workflow efficiency, labor cost management, and process streamlining while leading cross-functional teams. Committed to driving measurable operational improvements and seeking an Operations Manager or Administrative Leadership role.
Overview
11
11
years of professional experience
Work History
Office Manager
Behavioral Health Group
Minneapolis, Minnesota
04.2026 - Current
- Oversaw clinic financial operations, ensuring accurate daily cash reconciliation, timely payment collection, and comprehensive financial reporting.
- Managed front office operations for a behavioral health clinic.
- Coordinated patient appointments and managed provider calendars to optimize scheduling efficiency.
- Processed intake paperwork and verified confidential client records.
- Supported billing tasks and insurance authorization requests.
- Utilize SAMMS, Waystar, Availity, MNITS, DAANES, Power BI, and Microsoft Office to support clinic operations.
- Ensured availability of necessary supplies to support clinical services. and maintained office equipment for clinical operations.
- Maintained filing system for records, correspondence and other documents.
- Monitored payments due from clients and promptly contacted clients with past due payments.
FACILITY ADMINISTRATOR
Davita dialysis
Minneapolis
12.2024 - 03.2026
- Lead end-to-end clinic operations, ensuring efficiency, compliance, and uninterrupted service delivery
- Direct staffing strategy, scheduling optimization, and labor utilization to maintain operational continuity
- Managed payroll, labor controls, and aligned expenses with operational and budget targets
- Monitored operational performance metrics and implemented workflow improvements to optimize service delivery
- Drive process efficiency, teammate accountability, and operational standardization
- Maintain regulatory readiness and compliance within a highly structured environment
- Coordinated vendor services, facility maintenance, and resource management to ensure seamless clinic operations
- Resolve operational issues, workflow bottlenecks, and team performance challenges
PATIENT CARE TECHNICIAN
Davita dialysis
Minneapolis
07.2024 - 12.2024
- Facilitated daily clinic workflow and treatment operations in high-volume environment
- Monitored and enforced operational, safety, and compliance protocols
- Maintained accurate documentation and reporting processes
- Prepared equipment to enhance operational readiness and support patient care
OPERATIONS MANAGER
Malqiyet.com
Faisalabad
09.2021 - 12.2023
- Led HR and operational functions for a 100+ employee organization
- Enhanced retention and workforce stability by developing structured onboarding initiatives
- Created and executed performance management processes to align employee goals with organizational objectives
- Improved retention and workforce stability through structured onboarding initiatives
- Designed and implemented performance management processes
- Collaborated with leadership on operational planning to drive team performance
VICE PRINCIPAL
Rising Sun School System
Faisalabad
03.2016 - 08.2021
- Oversaw operational and administrative functions to streamline interdepartmental collaboration
- Directed staff coordination and scheduling to ensure effective performance oversight
- Developed policies and process improvements that enhanced operational efficiency
- Oversaw operational and administrative functions across departments
Education
BACHELOR OF SCIENCE - SOCIOLOGY
Allama Iqbal Open University
Skills
- Insurance authorizations
- Regulatory compliance
- Clinical operations
- Appointment scheduling
- Scheduling coordination
- Financial reconciliation
- Cash management
Timeline
Office Manager
Behavioral Health Group
04.2026 - Current
FACILITY ADMINISTRATOR
Davita dialysis
12.2024 - 03.2026
PATIENT CARE TECHNICIAN
Davita dialysis
07.2024 - 12.2024
OPERATIONS MANAGER
Malqiyet.com
09.2021 - 12.2023
VICE PRINCIPAL
Rising Sun School System
03.2016 - 08.2021
BACHELOR OF SCIENCE - SOCIOLOGY
Allama Iqbal Open University