Na’Quan Strickland
Biloxi ,MS
Summary
Customer-focused, dependable professional with experience in delivering outstanding guest services. Passionate about achieving the highest levels of customer success and retention through resolving conflicts promptly and building postive relationships with guest.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
J&J Janitorial and Flooring
02.2024 - 08.2024
- Set schedules for staff by planning and designating shifts and hours.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Purchased and maintain equipment.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Executive Housekeeper
American Queen Voyages
Fort Lauderdale, FL
06.2022 - 02.2024
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Created work schedules for crew memebers.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
Assistant Chief Housekeeper
American Queen Voyages
New Albany, IN
09.2021 - 06.2022
- Collaborated with other departments to ensure seamless communication and coordination across organizational functions.
- Maintained ongoing training of housekeeping personnel.
- Ensured guest cabins were up to standard.
- Implemented, effectively, all housekeeping policies and procedures including Health and Safety and security.
- Ensured team members have up-to-date knowledge of all room categories and amenities.
- Assist the Executive Housekeeper to maintain good communication and work relationship in all hotel areas and with external customers and suppliers.
- Supported managing, training, and developing the team.
Housekeeping Attendant
American Queen Steamboat Company
03.2019 - 03.2020
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Accepted accountability for all assigned building keys, master keys and access cards.
- Cleaned up to 16 rooms a day, twice a day.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Purser
Norwegian Cruise Line
07.2018 - 12.2018
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Evaluated overall cruise experience through regular passenger feedback, making necessary adjustments for continuous improvement.
- Maintained accurate records of passenger information while adhering to data privacy regulations.
- Collected room deposits, fees, and payments.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Housekeeping Attendant
American Cruise Lines
08.2017 - 03.2018
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
- Kept building entryway glass clean and polished for professional presentation.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Cleaned up to 15 rooms twice a day.
Education
Diploma -
St. Martin High School
05.2015
Skills
- Hospitality Management
- Strong Organizational Skills
- Policy and Procedure Adherence
- Excellent Communication Skills
- Health and Safety Regulations
- Time Management
- Guest accommodations
- Detail Oriented
- Computer Skills
- Customer Service
- Schedule Coordination
- Teamwork and Collaboration
Timeline
Administrative Assistant
J&J Janitorial and Flooring
02.2024 - 08.2024
Executive Housekeeper
American Queen Voyages
06.2022 - 02.2024
Assistant Chief Housekeeper
American Queen Voyages
09.2021 - 06.2022
Housekeeping Attendant
American Queen Steamboat Company
03.2019 - 03.2020
Purser
Norwegian Cruise Line
07.2018 - 12.2018
Housekeeping Attendant
American Cruise Lines
08.2017 - 03.2018
Diploma -
St. Martin High School