Narek Loryan
Glendale
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. Calling insurances, getting breakdown and benefits, coverages. Working with orthodontist side by side during exams. Ability to work overtime as needed.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
HeroDVO Kids Dental Place
12.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Developed strong working relationships with team members, fostering a positive work environment.
- Checked insurances, coverages and eligibility.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maximized the appointment schedule
Orthodontic Treatment Coordinator
HeroDVO Kids and Teens Dental Place
08.2015 - 04.2015
- Responded promptly to customers’ needs by discussing treatment options and preparing financial arrangements with patients, as well as having financial discussions with delinquent accounts.
- Collaborated with orthodontists to review cases and implement personalized treatment options for patients.
- Directly worked with orthodontists during the exams
- Assist with phone calls and patient check-out
- Introducing fee quotes.
- Working with PPO insurances and coverages
- Coordinated appointments with other dental specialists, facilitating seamless interdisciplinary care for patients.
- Maintained detailed patient records, adhering to HIPAA regulations and keeping information secure.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Customer Service Representative
Buy.am
08.2015 - 04.2021
- I started working as customer service representative in Buy.am which is located in Yerevan, Armenia after working for them i got promotion to project manager.
Check-in Agent
Zvartnots Internacional Airport
01.2013 - 01.2015
Education
College Degree - Psychology
Los Angeles Valley College
08.2025
High school diploma - undefined
05.2009
Skills
- Military Experience
- Troubleshooting
- Operating Systems
- Communication skills
- Project Management
- Behavioral therapy
- Technical Support
- Microsoft Windows
- EClinicalWorks
- Dental Receptionist
- Software Troubleshooting
- Front desk
- Sales
- IT Support
- Help Desk
- Computer Networking
- Psychology
- Computer skills
- Customer service
- Time management
- Cash handling
- Team collaboration
- Appointment scheduling
- Medical terminology
- Dental terminology
- Insurances
Certification
- CPR Certification
- Driver's License May 2021 to August 2025
Languages
English - Fluent
Russian - Expert
Armenian - Expert
Interests
- Volunteering
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Swimming
- Camping
Timeline
Front Desk Receptionist
HeroDVO Kids Dental Place
12.2023 - Current
Orthodontic Treatment Coordinator
HeroDVO Kids and Teens Dental Place
08.2015 - 04.2015
Customer Service Representative
Buy.am
08.2015 - 04.2021
Check-in Agent
Zvartnots Internacional Airport
01.2013 - 01.2015
High school diploma - undefined
College Degree - Psychology
Los Angeles Valley College
Military Service
- Branch: Air National Guard
- Service Country: Armenia
- Rank: Staff Sergeant
- December 2010 to December 2022
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