Overview
Work History
Education
Skills
Languages
Timeline
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Narkaly Hernandez

Rochester,NY

Overview

9
9
years of professional experience

Work History

Sales Associate

Aldi
05.2024 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Shift Leader

ABC Fine Wine & Spirits
Sebring, FL
04.2023 - 10.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Assistant Manager

Dollar General Distribution Center
12.2018 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Make schedules.
  • Receive truck
  • Make planograms
  • Make deposits

Customer Service Representative

Walmart
12.2015 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Cadest
Kissimmee, FL
2017

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Cash Handling
  • Cash Register Operation
  • Stocking and Receiving
  • Store Opening and Closing

Languages

Spanish

Timeline

Sales Associate

Aldi
05.2024 - Current

Shift Leader

ABC Fine Wine & Spirits
04.2023 - 10.2024

Assistant Manager

Dollar General Distribution Center
12.2018 - 01.2024

Customer Service Representative

Walmart
12.2015 - 02.2019

Cadest
Narkaly Hernandez