Hi, I’m
Narvely Ramones
manager
Haines City,FL
Summary
5+ years of Customer service
3 years of guidance, training & mentoring experience
Overview
6
years of professional experience
4
years of post-secondary education
Work History
The Proper PieHaines City, FL
Restaurant Supervisor
08.2022 - 04.2024
Job overview
- Direct phone-based customer interaction
- Data input for payment and documentation
- Peer coaching: System guidance and Performance reviews
- Problem solving and analysis
- Ensured adherence to corporate policies
- Review records for completeness, accuracy and compliance with regulations.
Boost MobileHaines, FL
Customer service advocate
08.2021 - 08.2021
Job overview
- Answering customer calls and appointment settings
- Assisted in delegation of tasks to maintain timely workflow, and consistent work performance
- Completed billing invoices, insurance forms, client paperwork
- Organized and updated files pertaining customer information such as name, address, and phone numbers for over a 1000 customers in system software
- Manage over 50+ customer interactions daily, providing precise, accurate, attentive, polite service to maintain customer satisfaction and retention.
MacysNew York, NY
Administrative support
02.2020 - 07.2020
Job overview
- Customer service and Conflict resolution
- Communicate with customers & assist with specific product locations
- Create a positive work environment for both Customers & Staff
- Protected company goods and merchandise in compliance with store policies
- Assisted 50+ daily customers with checkout, answering outstanding questions.
AllstateThe Bronx, NY
Customer Sales Representative
07.2018 - 01.2019
Job overview
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Bronx Haven High SchoolBronx, NY
High school Diploma
09.2017 - 06.2019
Polk State CollegeWinter Haven, FL
Associate of Science from Business Administration
08.2022 - Current
Skills
- Skilled in:
- Data entry, Leadership, Bilingual, MS Office Suite,
- Staff Supervision
- Guest Satisfaction
- Sales Operations
Work Preference
Work Type
Full TimeTimeline
Polk State College
Associate of Science from Business Administration
08.2022 - Current
Restaurant Supervisor
The Proper Pie
08.2022 - 04.2024
Customer service advocate
Boost Mobile
08.2021 - 08.2021
Administrative support
Macys
02.2020 - 07.2020
Customer Sales Representative
Allstate
07.2018 - 01.2019
Bronx Haven High School
High school Diploma
09.2017 - 06.2019