Summary
Overview
Work History
Education
Skills
Work Preference
Timeline
Hi, I’m

Narvely Ramones

manager
Haines City,FL
Narvely Ramones

Summary

5+ years of Customer service 3 years of guidance, training & mentoring experience

Overview

6
years of professional experience
4
years of post-secondary education

Work History

The Proper Pie
Haines City, FL

Restaurant Supervisor
08.2022 - 04.2024

Job overview

  • Direct phone-based customer interaction
  • Data input for payment and documentation
  • Peer coaching: System guidance and Performance reviews
  • Problem solving and analysis
  • Ensured adherence to corporate policies
  • Review records for completeness, accuracy and compliance with regulations.

Boost Mobile
Haines, FL

Customer service advocate
08.2021 - 08.2021

Job overview

  • Answering customer calls and appointment settings
  • Assisted in delegation of tasks to maintain timely workflow, and consistent work performance
  • Completed billing invoices, insurance forms, client paperwork
  • Organized and updated files pertaining customer information such as name, address, and phone numbers for over a 1000 customers in system software
  • Manage over 50+ customer interactions daily, providing precise, accurate, attentive, polite service to maintain customer satisfaction and retention.

Macys
New York, NY

Administrative support
02.2020 - 07.2020

Job overview

  • Customer service and Conflict resolution
  • Communicate with customers & assist with specific product locations
  • Create a positive work environment for both Customers & Staff
  • Protected company goods and merchandise in compliance with store policies
  • Assisted 50+ daily customers with checkout, answering outstanding questions.

Allstate
The Bronx, NY

Customer Sales Representative
07.2018 - 01.2019

Job overview

  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.

Education

Bronx Haven High School
Bronx, NY

High school Diploma
09.2017 - 06.2019

Polk State College
Winter Haven, FL

Associate of Science from Business Administration
08.2022 - Current

Skills

  • Skilled in:
  • Data entry, Leadership, Bilingual, MS Office Suite,
  • Staff Supervision
  • Guest Satisfaction
  • Sales Operations

Work Preference

Work Type

Full Time

Timeline

Polk State College

Associate of Science from Business Administration
08.2022 - Current

Restaurant Supervisor

The Proper Pie
08.2022 - 04.2024

Customer service advocate

Boost Mobile
08.2021 - 08.2021

Administrative support

Macys
02.2020 - 07.2020

Customer Sales Representative

Allstate
07.2018 - 01.2019

Bronx Haven High School

High school Diploma
09.2017 - 06.2019
Narvely Ramonesmanager