Nashara M. Townsend
Newport News,VA
Summary
Customer service professional with expertise in retail and food sectors. Skilled in managing transactions and guest flow while fostering team collaboration. Committed to creating welcoming environments and enhancing customer experiences through effective communication. Capable of handling multiple responsibilities in high-pressure settings.
Overview
4
4
years of professional experience
Work History
Cashier/Host
Taste Unlimited
01.2023 - Current
- Provided exceptional customer service in fast-paced restaurant environment, enhancing guest satisfaction
- Coordinated guest flow, seating, and wait times to optimize dining experience
- Processed transactions and managed phone inquiries while maintaining service quality
- Resolved customer concerns calmly to maintain a positive experience
Guest Advocate
Target
11.2024 - 02.2025
- Addressed guest concerns through effective problem-solving and communication to foster positive experiences
- Supported customers with purchases, returns, and inquiries to ensure satisfaction
- Promoted store programs and services to customers, enhancing overall shopping experience
- Maintained clean and organized work areas
Line Cook/Cashier
Busch Gardens Williamsburg
06.2024 - 08.2024
- Prepared and served food to meet quality and presentation standards
- Delivered friendly and efficient service, enhancing guest satisfaction
- Operated POS system, efficiently processing cash and card transactions
- Maintained food safety and cleanliness standards
Student Teller
BayPort Credit Union
09.2022 - 06.2023
- Assisted with basic banking transactions in a school-based credit union
- Ensured accuracy and attention to detail in banking transactions
- Partnered with team members to meet operational objectives
- Organized tasks to consistently meet deadlines
Education
Associate of Science - Social Sciences
Virginia Peninsula Community College
Hampton, VA03-2027
High School -
Woodside High School
Newport News, VA06-2023
Skills
- Point of sale operation
- Customer Service
- Data entry
- Time Management
- Multitasking
- Problem-Solving
- Adaptability
- Teamwork
- Reliability
- Communication
- Conflict resolution
- Flexibility and adaptability
Availability
Available for mornings, evenings, weekends, and holidays. Limited on evenings, Mondays, and Wednesdays due to college courses.
Timeline
Guest Advocate
Target
11.2024 - 02.2025
Line Cook/Cashier
Busch Gardens Williamsburg
06.2024 - 08.2024
Cashier/Host
Taste Unlimited
01.2023 - Current
Student Teller
BayPort Credit Union
09.2022 - 06.2023
Associate of Science - Social Sciences
Virginia Peninsula Community College
High School -
Woodside High School