Summary
Overview
Work History
Education
Skills
Timeline
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Nashavia Keith

Miami

Summary

Proven security and sales professional with a track record of enhancing safety and customer satisfaction at UPS Customer Center and Elite Guard. Excelled in team leadership, problem-solving, and customer service, significantly improving operational efficiency. Skilled in multitasking and communication, adept at fostering secure, welcoming environments for clients and staff alike.

Highly experienced and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

7
7
years of professional experience

Work History

Sales Associate

UPS Customer Center
08.2024 - 12.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Security Site Supervisor

SFM
03.2021 - 05.2024
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Recorded incident reports with detailed accounts of occurrences.
  • Removed unauthorized persons from facility grounds.
  • Managed and trained a team of security personnel for optimal performance in maintaining site safety.
  • Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
  • Participated in ongoing professional development opportunities to stay current with industry best practices.
  • Managed team schedules to provide effective security coverage for building needs.
  • Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.

Security Officer

Elite Guard
02.2019 - 03.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Security Officer

Shore Club South Beach
06.2018 - 01.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.

Education

United Christian Home School
Houston, TX
08.2018

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Verbal/written communication

Timeline

Sales Associate

UPS Customer Center
08.2024 - 12.2024

Security Site Supervisor

SFM
03.2021 - 05.2024

Security Officer

Elite Guard
02.2019 - 03.2021

Security Officer

Shore Club South Beach
06.2018 - 01.2020

United Christian Home School

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Nashavia Keith