Leydy Cuevas Lara
The Bronx
Summary
A individual with expertise using and managing materials offering excellent customer service and accurate quoting abilities. Trained in systematic repairs and committed to providing best-in-class service.
Friendly Counter Attendant with strong communication and customer service skills. Dedicated to quickly and thoroughly resolving questions and issues to delight of patrons. Thrives in fast-paced settings.
Seasoned Lead Customer Service Advisor with comprehensive background in customer service management. Proven ability to strategize, implement, and manage customer service initiatives that improve operational efficiency. Possess strong skills in problem-solving, communication, and team leadership. Notably improved customer satisfaction rates in previous roles through proactive resolution of issues and fostering strong relationships with customers.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work History
costumer service
Life medical supply
Brooklyn
08.2022 - Current
- Promoted positive customer service behaviors among nursing personnel.
- Provided courteous customer service to ensure customer satisfaction.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Provided customer service assistance as needed.
- Provided exceptional customer service throughout each interaction.
- Handled customer service issues and rectified employee problems.
- Formulated strategies for improving customer service standards.
- Greeted customers and provided prompt, friendly customer service.
- Developed educational materials related to customer service excellence.
- Provided excellent customer service to ensure repeat customers.
Cashier
Food Town Grocery Stores
The Bronx
05.2016 - 09.2022
- Maintained organized cash register area to ensure smooth operation during shifts.
- Monitored sales floor for cleanliness and organization to enhance shopping experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Assistant Manager
Macys Department Store
The Bronx
01.2011 - 06.2013
- Assisted team with daily operations and customer service inquiries.
- Coordinated schedules and managed staff assignments for optimal coverage.
- Supported inventory management by tracking stock levels and orders.
- Communicated with vendors to ensure timely delivery of supplies.
- Resolved customer complaints by actively listening and offering solutions.
- Maintained cleanliness and organization of workspaces for safety compliance.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
Customer Service Representative
McDonald's
The Bronx
09.2010 - 09.2011
- Assisted customers with product inquiries and service requests.
- Managed customer complaints with empathy and professionalism.
- Recorded customer interactions in a tracking system for reference.
- Collaborated with team members to resolve customer issues promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Grace Dodge
The Bronx, NY 05.2013 - 07.2015
Skills
- Customer service
- Conflict resolution
- Cash handling
- Inventory management
- Relationship management
- Feedback implementation
- Team collaboration
- Problem solving
- Customer service monitoring
- Friendly customer service
- Adherence to high customer service standards
Languages
Spanish
Full Professional
Timeline
costumer service
Life medical supply
08.2022 - Current
Cashier
Food Town Grocery Stores
05.2016 - 09.2022
Grace Dodge
05.2013 - 07.2015
Assistant Manager
Macys Department Store
01.2011 - 06.2013
Customer Service Representative
McDonald's
09.2010 - 09.2011