Nasirah Rawlinson
Jarrell
Summary
Dynamic retail management professional with a proven track record in optimizing store operations and delivering exceptional customer service. Expertise in leading diverse teams and adapting to evolving business needs. Committed to driving sales growth while fostering a collaborative and motivated work environment that enhances team productivity and customer satisfaction. Recognized for a results-oriented approach that consistently exceeds targets and elevates the overall customer experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Starbucks
Georgetown, TX
06.2025 - Current
- Assisted store manager in overseeing daily operations, including inventory management, staff scheduling, and customer service
- Trained and mentored new employees on company policies, procedures, and customer service standards
- Developed strong relationships with customers through exceptional service delivery and personalized assistance
- Ensured compliance with company policies regarding safety regulations, cleanliness standards, and employee conduct
Shift Supervisor
Starbucks
06.2021 - 06.2025
- Demonstrated leadership by assigning tasks to baristas
- Handled customer concerns with respect, care, and diligence
- Responsible for deployment of baristas as well as cash management
- Handled inventory counts
Barista
Starbucks
Las Cruces, NM
09.2018 - 06.2021
- Completed tasks in a time efficient manner
- Engaged with customer base on a more personal level
- Handled cash and worked with espresso machines/POS expeditors
Shift Lead
Cold Stone Creamery
Pleasant Hill, CA
04.2018 - 08.2018
- As the role of shift lead at Cold Stone Creamery, I was responsible for ensuring that everything continued to run smoothly. Some of the duties I had was training new employees, making cash drops as well as counting the register, maintaining strong customer service skills, and supervising the crew members throughout the duration of the shift.
Softlines Team Member
Target
Walnut Creek, CA
10.2017 - 01.2018
- As an employee of Target, I enhanced my customer service skills tremendously. I worked assisting customers with any concern they had and maintain cleanliness of the department I worked in, apparel. I also cashiered when needed.
Education
High school or equivalent -
Mount Diablo High School
Concord, CASkills
- Food Service
- Food Safety
- Barista Experience
- Shift Management
- Customer service
- Communication skills
- Supervising Experience
- Coffee Experience
- Employee development
- Payroll administration and timekeeping
- Inventory tracking and management
- Scheduling
- Teamwork and collaboration
Certification
- Driver's License
- Food Handler Certification
Languages
Bilingual
Spanish - Intermediate
English
Additional Information
I like to volunteer in my spare time. My most rewarding experience was in the Dominican Republic, where I assisted in building a classroom for underprivileged kids.
Timeline
Assistant Store Manager
Starbucks
06.2025 - Current
Shift Supervisor
Starbucks
06.2021 - 06.2025
Barista
Starbucks
09.2018 - 06.2021
Shift Lead
Cold Stone Creamery
04.2018 - 08.2018
Softlines Team Member
Target
10.2017 - 01.2018
High school or equivalent -
Mount Diablo High School