Nassor Whitehead
Los Angeles,CA
Summary
Highly motivated professional with excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a strong work ethic and the ability to quickly adapt to new tasks and environments.
Overview
8
8
years of professional experience
Work History
Operations & Customer Service Manager
Blacklane
03.2020 - 04.2023
- Manage over 200 rides & clients per day
- Coordinate with drivers to ensure there on schedule
- Conduct accident investigations and make prepare corrective actions
- Plan, coordinate and manage employees to ensure on-budget goals are hit and increase performance
- Building and managing client relations while multi-tasking under pressure
Assistant Golf Professional- Paid Intern
Trump National Club Los Angeles, CA
09.2017 - 06.2018
- Listening and De-escalation of situations while upholding standards and procedures to provide an exceptional experience
- Responsible for inside daily operations
- Manage inventory, ordering, invoicing and merchandising
- Marketing and production of events
- Organized weekend tournaments and Company Golf Outings
- Provides insight on market trends, and promotion of new products to grow revenue
Assistant Golf Professional Paid Intern
Nemacolin Woodlands Resort
05.2016 - 08.2016
- Assist with Management of all golf course staff and guest services
Team Lead/Golf Instructor Paid Intern
Lake Isle Country Club
05.2015 - 08.2015
- Taught fundamentals of golf including on and off course skills, including proper etiquette
- Customized drills and instructional techniques for each player depending on skill level and body mobility
Education
Dual Bachelors Degree - Sports & Business / Hotel, Restaurant & Tourism
University of Maryland
2018
Skills
- Building exceptional relationships, Public Speaking, Marketing, Microsoft Office, Word, Excel, Power Point, Zendesk, Salesforce ,Cash Handling, Multitasking, Organization and attention to detail
Leadership & Activities
Los Angeles Marathon winner 2018, Cross Country/Track Team Captain (2014-2016) NCAA Division 1 Cross Country Champions 2014-2016, Student Government Volunteer, Debutante Ball, Charity fundraising, South Florida Airport Ambassador (volunteer 1 year)
Timeline
Operations & Customer Service Manager
Blacklane
03.2020 - 04.2023
Assistant Golf Professional- Paid Intern
Trump National Club Los Angeles, CA
09.2017 - 06.2018
Assistant Golf Professional Paid Intern
Nemacolin Woodlands Resort
05.2016 - 08.2016
Team Lead/Golf Instructor Paid Intern
Lake Isle Country Club
05.2015 - 08.2015
Dual Bachelors Degree - Sports & Business / Hotel, Restaurant & Tourism
University of Maryland
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