Nastaja Praylow
Spring Lake,NC
Summary
Background in customer-focused environment has provided solid foundation in communication and client relations. Developed skills in problem-solving and sales techniques, adaptable to various roles and industries. Seeking to leverage these skills to contribute effectively in new and dynamic field.
Overview
2026
2026
years of professional experience
Work History
BDC Representative
Classic Nissan of Sanford
10.2024 - Current
- Responded to customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Managed appointment scheduling for service and sales departments, optimizing daily workflow efficiency.
- Assisted customers with vehicle selection by providing detailed product knowledge and support.
- Collaborated with sales team to enhance customer experience through effective communication strategies.
- Utilized CRM software to track leads and follow up on potential sales opportunities diligently.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
Service Worker
Citrin ( Crossroads Ford of Apex )
05.2024 - 10.2024
- Coordinated vehicle maintenance schedules to ensure timely service delivery.
- Educated customers on vehicle care and preventative maintenance practices.
- Provided administrative support by managing inventory of parts and supplies.
- Coordinated parts delivery between departments to ensure timely assembly line operations.
- Optimized warehouse organization for efficient part retrieval, reducing time spent searching for items.
- Reduced downtime in repair jobs by quickly identifying required parts and ensuring their availability.
Certified Crew Trainer
Zaxbys
06.2023 - 07.2024
- Trained new employees on operational procedures and safety protocols.
- Assisted in developing training materials for crew members.
- Ensured compliance with company standards during training sessions.
- Facilitated hands-on training to promote skill development among team members.
- Maintained cleanliness and organization of workstations to uphold health and safety standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing operational efficiency.
Additional Customer Service Experience
Auntie Anne’s / Planet Smoothie – Lids – Wendy’s
2019 - 2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
No Degree -
Fayetteville State University
Fayetteville, North Carolina, NCHigh School Diploma -
Rocky River High School
Mint Hill, NC01-2020
Skills
- CRM software
- Results-driven
- Performance tracking
- Appointment setting
- Problem-solving
- Excellent communication
- Customer satisfaction
Timeline
BDC Representative
Classic Nissan of Sanford
10.2024 - Current
Service Worker
Citrin ( Crossroads Ford of Apex )
05.2024 - 10.2024
Certified Crew Trainer
Zaxbys
06.2023 - 07.2024
Additional Customer Service Experience
Auntie Anne’s / Planet Smoothie – Lids – Wendy’s
2019 - 2022
No Degree -
Fayetteville State University
High School Diploma -
Rocky River High School