Nastosha Tygart
Tulsa,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Medicare Customer Service Representative
Aetna CVS
09.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
Hostess
Fox & Hound
09.2018 - 09.2020
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
Sales Associate
Braums Ice Cream And Dairy
08.2014 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Education
High School Diploma -
Broken Arrow High School
Broken Arrow, OK05.2014
Timeline
Medicare Customer Service Representative
Aetna CVS
09.2021 - Current
Hostess
Fox & Hound
09.2018 - 09.2020
Sales Associate
Braums Ice Cream And Dairy
08.2014 - 08.2018
High School Diploma -
Broken Arrow High School
Similar Profiles
Patricia GlasserPatricia Glasser
Executive Administrative Assistant at Aetna CVSExecutive Administrative Assistant at Aetna CVS
Terrah SetteducatoTerrah Setteducato
Clinical Team Lead, RD, LDN, CDCES at Aetna CVSClinical Team Lead, RD, LDN, CDCES at Aetna CVS
MORHONDA DANIELSMORHONDA DANIELS
Sr. Engagement Specialist at AETNA CVSSr. Engagement Specialist at AETNA CVS
Diane HathawayDiane Hathaway
EAP Counselor at Aetna CVSEAP Counselor at Aetna CVS
Kirby O’NeillKirby O’Neill
Reconciliation Account Specialist at Global Holdings LLCReconciliation Account Specialist at Global Holdings LLC