Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Timeline
Generic

NATAIJA PITTMAN

Summary

Detail-oriented medical professional with extensive experience providing medical administrative and clinical support in a fast-paced medical office. Proficient in EMR and other medical software, with a strong knowledge of medical terminology and HIPAA regulations. Committed to delivering efficient and accurate healthcare experiences. Developed exceptional time management and organizational skills in a high-pressure environment. Skilled in coordinating schedules and optimizing workflows for seamless operations. Seeking a transition into a new field to leverage expertise in managing complex scheduling tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

SCHEDULING SPECIALIST

Grandview PAC
01.2023 - 12.2023
  • Coordinated with external vendors to ensure timely delivery of materials or services needed for project completion
  • Established strong working relationships with team members across departments through effective communication
  • Evaluated current systems used for tracking personnel data and made recommendations for updates or upgrades as necessary
  • Utilized advanced problem-solving skills to anticipate potential conflicts in schedules
  • Resolved scheduling issues in a timely manner by communicating effectively with all parties involved
  • Provided guidance to department managers on proper use of scheduling software applications

Cahaba Medical Foundation
07.2020 - 01.2023
  • Demonstrated excellent communication skills when interacting with patients, families, and healthcare providers
  • Assisting patients both in office and via phone
  • Triaged patients and performed vital checks for patient flow facilitation
  • Greeting patients, updating records and files
  • Handling printing and faxing of documents
  • Assist patients with scheduling and changing their appointments in office
  • Performed basic clinical duties such as dressing changes, wound cleaning, dressing removal, suture removal, splint application, removal
  • Ensured compliance with HIPAA regulations regarding the release of confidential patient information
  • Prioritize patient needs identified through phone, electronic, and walk-in communication to comply with established guidelines

CASHIER

FIREHOUSE SUB
11.2019 - 06.2020
  • Maintained high standards of customer service during high-volume, fast-paced operations
  • Developed strong organizational skills to efficiently manage multiple tasks simultaneously, such as restocking shelves and operating a cash register
  • Demonstrated excellent customer service skills while processing payments, helping customers find items and answering questions
  • Build positive relationships with customers by providing friendly and helpful service
  • Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
  • Answered incoming calls promptly and professionally following established guidelines

WAITRESS

CRACKER BARREL
05.2018 - 11.2018
  • Demonstrated excellent customer service skills while working in a fast-paced environment
  • Managed multiple tasks simultaneously while maintaining high quality standards of service
  • Communicated orders to kitchen staff to turn tables faster, keeping food fresh and hot

Education

Medical Assistant

Fortis Institute
Birmingham, AL
04.2020

HIGH SCHOOL DIPLOMA -

A.H. Parker High School
05.2018

Skills

    Healthcare and Administrative Support

  • Payment Collection and Records Management
  • Rapid Strep Testing and Injection Administration
    Exam Room Preparation
  • Medical Terminology Knowledge
  • Insurance Verification
  • Schedule Management

    • Customer Service and Sales

  • High-Volume Customer Service (Dining and Retail)
  • Inbound and Outbound Calling
  • Order Accuracy and To-Go Preparation
  • Closing Sales and Upselling
  • Refunds, Exchanges, and Guest Inquiries
  • Professional Telephone and Live Chat Messaging

    • Clerical and Technical Proficiency

  • Multi-Line Telephone Operation
  • Data Entry and Documentation Skills
  • Reception and Professional Demeanor
  • Training Development Aptitude

    • Cash and Financial Handling

  • Cash Drawer Management and Money Handling
  • Refund Processing and Order Taking

    • Soft Skills

  • Managing Multiple Tasks and Prioritization
  • Team Collaboration and Professionalism

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

Externship completed under Dr. Agee at Five Points West Foot Center in order to gain the hours needed for completion of medical assistant.

Additional Information

Authorized to work anywhere in the US.

Languages

English
Full Professional

Timeline

SCHEDULING SPECIALIST

Grandview PAC
01.2023 - 12.2023

Cahaba Medical Foundation
07.2020 - 01.2023

CASHIER

FIREHOUSE SUB
11.2019 - 06.2020

WAITRESS

CRACKER BARREL
05.2018 - 11.2018

Medical Assistant

Fortis Institute

HIGH SCHOOL DIPLOMA -

A.H. Parker High School

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NATAIJA PITTMAN