Natalee Gonzalez
Mesquite,TX
Summary
Results-oriented customer service expert with proven skills in sales and team training. Demonstrated ability to meet and exceed sales goals while fostering strong client connections. Committed to creating positive customer experiences and supporting new employees in delivering exceptional service.
Efficient professional with strong interpersonal and communication skills. Handles money, food and diverse customer needs without losing focus or sacrificing service quality. Brings current certification, attention to detail and willingness to help others.
Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position.
Overview
2
2
Languages
1
1
Certification
2
2
years of professional experience
Work History
12-1900
12-1900
12-1900, 12-1900
11.2024 - 03.2025
12-1900
Barista Trainer
Starbucks
Sachse, Texas
04.2025 - Current
- Trained baristas on beverage preparation and customer service to enhance overall customer experience.
- Guided new hires in customer procedures, cleaning responsibilities, and order fulfillment to ensure smooth onboarding.
- Cultivated a positive team culture through encouragement and clear communication.
- Ensured store cleanliness and organization during busy periods to optimize workflow.
Accounts Receivable
HD Waste & Recycling
Dallas, Texas
03.2025 - 03.2026
- Oversaw accounts receivable activities to secure timely customer payments.
- Maintained accuracy of accounts receivable records while resolving discrepancies to ensure timely payments.
- Supported customers with inquiries regarding payment issues in accounts receivable.
- Prepared monthly invoices and reconciled accounts receivable transactions to support financial reporting.
- Reconciled bank statements with customer accounts receivable ledgers to maintain accurate records.
Education
High School Diploma -
Dr John Horn High School
Mesquite, TX06-2022
Some College (No Degree) - Business Administration And Management
University of North Texas
Denton, TXSome College (No Degree) - Exploratory Arts, Humanities, And Education
Arizona State University
Tempe, AZ09-2026
Skills
- Customer service
- Employee training
- Sales techniques
- Cash handling
- Time management
- Team building
- Transaction management
- Upselling strategies
- Product knowledge
- POS systems
- Customer engagement
- Problem-solving
Affiliations
- Drawing
- Painting
- Cosmetology
- Marathons
Accomplishments
12-1900
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- Licensed to Lash and do cosmetics on others
Timeline
Barista Trainer
Starbucks
04.2025 - Current
Accounts Receivable
HD Waste & Recycling
03.2025 - 03.2026
12-1900
12-1900
11.2024 - 03.2025
High School Diploma -
Dr John Horn High School
Some College (No Degree) - Business Administration And Management
University of North Texas
Some College (No Degree) - Exploratory Arts, Humanities, And Education
Arizona State University