Natalee Stewart

SUMMARY:

Direct buyer journey from contract execution through closing with cross-functional coordination, clear communication, compliance tracking, construction alignment, and prompt concern resolution. Collaborated across internal departments, lenders, construction, and quality assurance to deliver a consistent homebuying experience and strong customer satisfaction.

• Streamlined buyer onboarding by sending welcome communications, reviewing key milestones, setting expectations, and explaining the homebuying process.
• Managed contract compliance by monitoring earnest money deposits and tracking timely submission of required applications.
• Optimized construction communication through weekly progress updates, completion forecasts, delivery schedules, and photo documentation.
• Maintained primary buyer support by responding to inquiries, resolving construction concerns, and communicating closing timelines.
• Coordinated closings through consistent communication and organized all steps to ensure a smooth journey.
• Advised buyers on utility setup, HOA requirements, and community information for move-in preparation.
• Presented information on Lennar home insurance, lending options, and available programs. Supported application processing by guiding buyers through Lennar process and documentation requirements.
• Advised buyers on financing alternatives, contingency planning, and exit strategies when needed.

• Built strong homeowner relationships through service-work scheduling, contributing to high satisfaction survey scores.
• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Conducted pre-closing quality inspections, uncovering defects and correcting issues to improve overall build quality.
• Streamlined warranty-claim processing by implementing solutions that achieved 15% reduction in cycle times and volume
• Managed escalated customer concerns, delivering timely updates and clear expectations throughout service process.
• Documented service cases in CRM, maintaining accurate records, follow-up actions, and resolution status.

• Managed sales center appointments, model home tours, and follow-up communications.
• Supported buyers through home selections, financing options, and contract details.
• Partnered with realtors and clients to streamline home buying and build positive relationships with all parties involved.
• Supported buyers through the home-buying process by building strong relationships with lenders, the closing team, and construction managers, and by using personal marketing, advertising, and in-person/virtual model presentations.
• Collaborated with cross-functional teams to enhance customer satisfaction, achieving a 100% client approval rating.

• Increased customer satisfaction through streamlined sales processes and effective backlog management strategies.
• Increased customer satisfaction by implementing streamlined sales processes and effective backlog management strategies.
• Collaborated with cross-functional teams to enhance operational efficiencies, improving customer experience in high-volume setting.
• Coached and energized high-performing sales team, maintaining consistent delivery of quarterly sales goals and supporting revenue growth.
• Built results-driven sales environment prioritizing team development, accountability, and surpassing company objectives.

• Directed and supported bakery associates, enabling a collaborative, high-performing team environment.
• Managed daily bakery operations to maintain product quality, drive operational efficiency, and deliver exceptional customer service.
• Implemented innovative baking techniques and introduced new products to strengthen customer satisfaction and support repeat business.
• Coached employees through training, mentorship, and development to strengthen productivity and performance while maintaining operational standards.
• Directed inventory management through ongoing product-freshness monitoring and waste-reduction strategy implementation to control costs and maximize profitability.
• Upheld food safety quality assurance excellence and consistently reinforced customer satisfaction.