Natalee Woodward
Niagara Falls,NY
Summary
Currently a Cake Decorator at Muscoreils Fine Desserts, showing attention to detail and strong communication skills. Enhances customer satisfaction by creating visually appealing desserts, team cooperation, and consistently meeting design specifications. Demonstrates a commitment to continuous learning and adaptation, excelling in both creative and customer service capacities.
Overview
6
6
years of professional experience
Work History
Cake Decorator
Muscoreils Fine Desserts
2021.05 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Shift Lead
White Rabbit Dessert Experience
2019.09 - 2021.03
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Enhanced customer satisfaction by creating visually appealing and delicious desserts.
- Made a variety of batters and ice cream for the day while maintaining the store front.
Restaurant Hostess
La Tolteca Mexican Foods
2018.06 - 2019.08
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Science - Criminal Justice
Niagara County Community College
Sanborn, NY05.2024
High School Diploma -
North Tonawanda High School
North Tonawanda, NY06.2020
Skills
- Strong Communication Skills
- Attention to Detail
- Team Cooperation
- Reliable and Responsible
- Customer Service
- Adaptive and creative
- Continuous Learning and Adaptation
Additional Information
Completed an internship with the Niagara County Sheriff Department from September 2023 to December 2023.
Timeline
Cake Decorator
Muscoreils Fine Desserts
2021.05 - Current
Shift Lead
White Rabbit Dessert Experience
2019.09 - 2021.03
Restaurant Hostess
La Tolteca Mexican Foods
2018.06 - 2019.08
Associate of Science - Criminal Justice
Niagara County Community College
High School Diploma -
North Tonawanda High School
Similar Profiles
Marlene Garcia PolancoMarlene Garcia Polanco
Finishing Assistant at Diannes Fine DessertsFinishing Assistant at Diannes Fine Desserts
Chatcha BoonsamleeChatcha Boonsamlee
CUSTOMER SERVICE EMPLOYEE at Cheevit Cheeva fine dessertsCUSTOMER SERVICE EMPLOYEE at Cheevit Cheeva fine desserts
Brandon SanaresBrandon Sanares
Shift Leader at Bambu Desserts & Drinks - TracyShift Leader at Bambu Desserts & Drinks - Tracy