Natalia Blanco
Fontana,CA
Summary
Dynamic and results-driven professional with extensive experience in retail management at H&M Hennes & Mauritz. Proven track record in enhancing customer satisfaction and team performance through effective staff development and problem-solving. Skilled in operations management and employee performance evaluation, consistently achieving departmental goals while fostering a collaborative work environment.
Overview
13
13
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
11.2022 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
Mobile Expert
T-Mobile
01.2021 - 11.2022
- Streamlined store operations for better efficiency by maintaining an organized and clean work environment.
- Demonstrated adaptability when faced with unexpected challenges or changes in day-to-day operations by staying calm under pressure and finding creative solutions.
- Collaborated with team members to achieve monthly sales targets.
- Conducted market research to identify trends, guiding development of in-demand mobile features.
Cash Office Responsable
H&M Hennes & Mauritz
08.2019 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Mobile Expert
T-Mobile
07.2016 - 08.2019
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
- Improved sales conversion rates by utilizing strong product knowledge and persuasive communication skills.
- Exceeded assigned sales targets consistently by building rapport with customers and identifying upselling opportunities.
- Managed inventory effectively, ensuring stock levels were maintained at optimal levels for peak business periods.
- Collaborated closely with management to develop strategies aimed at improving store KPIs such as revenue growth and customer satisfaction scores.
- Developed loyal customer relationships through exceptional service, resulting in repeat visits and word-of-mouth referrals.
Universal Banker
US Bank National Association
03.2014 - 07.2016
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Identified customer financial needs through in-person efforts, cold calls, referrals, and marketing while providing strong product knowledge and quality service.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Provided exceptional service through accurate and efficient management of teller line duties while maintaining strict confidentiality standards.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Lead Teller
JPMorgan Chase
02.2012 - 03.2014
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
- Provided exceptional customer service, resulting in increased loyalty among existing clients and referrals of new business opportunities from satisfied customers.
- Replenished ATM funds in empty canisters prior to validation process.
- Introduced customers to other bank team members to help meet financial needs.
- Prevented losses by identifying suspicious activities and escalating concerns according to bank policies and procedures.
Education
Bachelor Of Accounting -
Metropolitan State University of Denver
Denver, COThornton High School
Thornton, CO2010
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Customer engagement
- Goals and performance
- Retail management
- Flexible schedule
- Staff development
- Sales reporting
- Relationship building and management
- Employee scheduling
- Product restocking
- Staff hiring and retention
- Employee performance evaluation
- Operations management
- Recruiting and hiring
- Strategies and goals
- Systems and software expertise
- Operations
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Department Manager
H&M Hennes & Mauritz
11.2022 - Current
Mobile Expert
T-Mobile
01.2021 - 11.2022
Cash Office Responsable
H&M Hennes & Mauritz
08.2019 - 12.2020
Mobile Expert
T-Mobile
07.2016 - 08.2019
Universal Banker
US Bank National Association
03.2014 - 07.2016
Lead Teller
JPMorgan Chase
02.2012 - 03.2014
Bachelor Of Accounting -
Metropolitan State University of Denver
Thornton High School