Natalia Cabatic
El Paso,TX
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2024
2024
years of professional experience
Work History
Server
Toro Burger
Server
Union Draft House
El Paso, TX
11.2022 - 02.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Cleaning Crew Member
Motel 6 Hotel
El Paso, TX
06.2021 - 09.2022
- Maintained cleanliness of guest rooms, hallways, and public areas to ensure high standards of hygiene.
- Utilized cleaning equipment and supplies effectively to enhance operational efficiency.
- Handled equipment, chemicals, and materials properly and with caution.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among crew members.
Front Desk Receptionist
Gentlemen’s Republic
El Paso, TX
01.2019 - 06.2021
- Greeted and assisted clients, ensuring a welcoming atmosphere at reception.
- Managed incoming calls and directed inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained accurate calendars for staff members.
- Processed payments and handled cash transactions with attention to detail.
- Maintained cleanliness and organization of front desk area, enhancing overall client experience.
- Developed knowledge of products and services to better assist clients with inquiries..
Server
Wing Daddy's Sauce House
El Paso, TX
05.2016 - 01.2017
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
High School Diploma -
Franklin High School
El Paso, TXEducational (Teaching)
Epcc
El Paso, TXSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Server
Union Draft House
11.2022 - 02.2024
Cleaning Crew Member
Motel 6 Hotel
06.2021 - 09.2022
Front Desk Receptionist
Gentlemen’s Republic
01.2019 - 06.2021
Server
Wing Daddy's Sauce House
05.2016 - 01.2017
Server
Toro Burger
High School Diploma -
Franklin High School
Educational (Teaching)
Epcc