NATALIA CONTRERAS
Denver,CO
Summary
Customer-focused professional with a solid background in hospitality and service. Strong communication and problem-solving skills enhance guest satisfaction and improve front desk operations. Ready to leverage organizational abilities in diverse environments while contributing to company success.
Overview
7
7
years of professional experience
Work History
Front Desk Night Auditor
Doubletree By Hilton
Westminster, Colorado
08.2025 - Current
- Managed guest check-ins and check-outs during overnight shifts.
- Reconciled cash drop and credit card transactions to identify and resolve auditing discrepancies.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Resolved difficult situations involving customers or personnel through effective problem-solving skills.
- Maintained cleanliness and organization of front desk area to ensure a welcoming environment for guests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Arranged special accommodations for guests to enhance visitor experiences.
- Generated daily, weekly, and monthly reports to close out the day and meet objectives.
Front Desk Night Auditor
Hilton Garden Inn Hotel
Broomfield, Colorado
07.2023 - 07.2025
- Managed guest check-ins and check-outs during overnight shifts.
- Balanced daily cash reports and processed financial transactions accurately, maintaining financial integrity.
- Resolved guest inquiries and issues with professionalism, ensuring positive experiences.
- Assisted hotel guests with check in and out procedures courteously.
- Monitored security cameras and ensured guest safety overnight.
- Applied problem-solving skills to effectively address challenging situations involving customers or personnel.
- Ensured that all paperwork was processed properly before closing out shift.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assisted in maintaining cleanliness and organization of the front desk area.
Passenger Service Agent
Frontier Airlines
Denver, Colorado
07.2022 - 03.2023
- Facilitated passenger check-in and boarding processes to enhance travel experience.
- Informed travelers of flight schedules and gate changes to ensure timely boarding.
- Facilitated customer inquiries and resolved issues promptly and efficiently.
- Assisted customers with reservations, cancellations, and rebooking flights.
- Managed baggage handling and ensured timely delivery to customers.
- Collaborated with ground crew to streamline aircraft turnaround times.
- Conducted safety briefings for passengers before boarding flights.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
- Operated computerized system to handle ticketing and check-ins.
Shipping and Receiving Supervisor
Botany Lane Green
Denver, CO
04.2019 - 02.2023
- Supervised shipping and receiving operations, ensuring efficient workflow and timely order fulfillment.
- Managed inventory control with warehouse management systems, enhancing accuracy and reducing discrepancies.
- Oversaw daily activities of warehouse staff, assigning tasks and monitoring performance to meet operational goals.
- Trained and mentored new staff on safety protocols and operational procedures.
- Implemented process improvements to enhance operational efficiency and safety.
- Oversaw packaging process to maintain quality standards in shipments.
Education
High School Diploma -
Vantage Point Highschool
Northglenn, CO05-2022
Medical Assistant Certificate -
Pima Medical Institute
Denver, CO05-2026
Skills
- Front desk operations
- Customer service
- Client support
- Office administration
- Transaction logging
- Time management
- Multitasking
- Problem resolution
- Effective communication
- Language proficiency
- Hospitality management
- Financial acumen
- Office skills
- Language proficiency
- Bilingual
- Appointment confirmation
- Data reporting
- Spreadsheet tracking
- Phone etiquette
- Front office management
- Email correspondence
Languages
Spanish
Full Professional
eng
Full Professional
Timeline
Front Desk Night Auditor
Doubletree By Hilton
08.2025 - Current
Front Desk Night Auditor
Hilton Garden Inn Hotel
07.2023 - 07.2025
Passenger Service Agent
Frontier Airlines
07.2022 - 03.2023
Shipping and Receiving Supervisor
Botany Lane Green
04.2019 - 02.2023
High School Diploma -
Vantage Point Highschool
Medical Assistant Certificate -
Pima Medical Institute