Natalia Cruz
Mesa,AZ
Summary
Dependable server, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Server
Applebee's Neighborhood Grill & Bar
11.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Bilingual Customer Care Specialist
Forever Living Products International
09.2020 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Responded to customer calls and emails to answer questions about products and services.
- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
Server
Friendship Village Tempe
05.2017 - 02.2019
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
No Degree - Pre Recs Only
Maricopa Community Colleges - Mesa Community College
Mesa, AZHigh School Diploma -
Red Mountain High School
Mesa, AZ05.2017
Skills
- Safe Food Handling
- Supply Restocking
- Guest Engagement
- Consultative Sales
- Product Knowledge
- Scheduling
- Data Entry
- Paperwork Processing
- Customer Relations
Languages
Spanish
Full Professional
Timeline
Server
Applebee's Neighborhood Grill & Bar
11.2023 - Current
Bilingual Customer Care Specialist
Forever Living Products International
09.2020 - 10.2023
Server
Friendship Village Tempe
05.2017 - 02.2019
No Degree - Pre Recs Only
Maricopa Community Colleges - Mesa Community College
High School Diploma -
Red Mountain High School
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