NATALIA FIGUEROA
Pembroke Pines,FL
Summary
Enthusiastic, driven and well-organized team player offering excellent communication and multitasking abilities. Experience managing and coordinating multiple projects and activities, self-directing and making use of resources to meet deadlines with minimal supervision. Diligent, detail-oriented, and reliable worker enthusiastic about supporting success.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Harvard Maintenance
Fort Lauderdale, FL
08.2023 - Current
- Provided executive team and branch team with administrative support.
- Coordinated mailings, sorted correspondence, and packaged shipments for courier or postal delivery.
- Managed incoming calls, providing information and transferring callers to appropriate personnel.
Concierge Banker
Citibank, NA
Fort Lauderdale
05.2022 - 08.2023
- Modified, opened and closed customer accounts
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
Manager
Arcade Zone
Pembroke Pines
05.2019 - 05.2022
- Recruited and hired qualified candidates to fill open positions
- Handled various duties, including inventory oversight, cash control and daily opening and closing procedures for store
- Operated cash register, following cash-handling procedures to finalize arcade purchases
- Collaborated with staff to maximize customer satisfaction.
Enrollment and Recruitment
Broward College - A. Hugh Adams Central Campus
Fort Lauderdale
09.2020 - 12.2020
- Work-Study Position
- Made calls to over 500 prospect students and provided guidance for enrollment
- Resolved students concerns regarding web navigation, technicalities, and general concerns.
Education
Bachelors of Arts - Biological Sciences
Florida International University
05.2023
Associate of Arts - Psychology
Broward College
12.2019
Skills
- Microsoft Office
- Customer Service Experience
- Management Interaction
- Relationship Building
Languages
- English (Fluent)
- Spanish (Fluent)
Timeline
Administrative Assistant
Harvard Maintenance
08.2023 - Current
Concierge Banker
Citibank, NA
05.2022 - 08.2023
Enrollment and Recruitment
Broward College - A. Hugh Adams Central Campus
09.2020 - 12.2020
Manager
Arcade Zone
05.2019 - 05.2022
Bachelors of Arts - Biological Sciences
Florida International University
Associate of Arts - Psychology
Broward College
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