Natalia Fleming
Los Angeles,CA
Summary
Adept at fostering positive guest experiences, I excelled as a Front Desk Receptionist at 24 Hour Fitness, where my customer service and problem-solving skills led to increased guest retention. Skilled in office organization and sensitive information handling, I ensured a professional, welcoming environment, significantly enhancing team cohesion and operational efficiency.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
24 Hour Fitness
02.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Increased guest retention by maintaining a welcoming and organized reception area.
Education
Electrician - Electrician
UEI College
Gardena, CA08.2024
High School Diploma -
Fusion Academy
Hermosa Beach, CA01.2013
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Problem-solving skills
- Scheduling
- Appointment Scheduling
- Verbal and written communication
- Scheduling appointments
- Office Organization
- Oral and writing communication
- Work Prioritization
- Sensitive information handling
- Guest Relations
- Skilled in [Software]
- Effective Planning
Timeline
Front Desk Receptionist
24 Hour Fitness
02.2018 - 01.2020
Electrician - Electrician
UEI College
High School Diploma -
Fusion Academy
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