Natalia Martin
Miami,Florida
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
54D
05.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Restaurant Hostess
Trump National Doral Miami
09.2018 - 07.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Front Desk Receptionist
Doral Center For Orthodontics
06.2016 - 07.2017
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
- Collaborated with influencers to create sponsored content, expanding brand exposure and attracting new followers.
Education
Bachelor of Science - Biological Sciences
Florida International University
Miami, FL12.2023
Associate of Science - Biology
Miami Dade College
Miami, FL08.2020
High School Diploma -
Ronald W. Reagan/Doral Senior High School
Doral, FL07.2017
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Appointment Scheduling
- Hospitality services
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
54D
05.2022 - 08.2023
Restaurant Hostess
Trump National Doral Miami
09.2018 - 07.2019
Front Desk Receptionist
Doral Center For Orthodontics
06.2016 - 07.2017
Bachelor of Science - Biological Sciences
Florida International University
Associate of Science - Biology
Miami Dade College
High School Diploma -
Ronald W. Reagan/Doral Senior High School
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