Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalia Mejia

Brownsville,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Driven Grocery Store Manager with 2 years of managerial experience. Extremely fast learner with outstanding interpersonal and communication skills, to multitask, great problem-solving techniques and strong attention to detail.

Overview

4
4
years of professional experience

Work History

CSR

Maximus
07.2022 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Manager

Carniceria Del Valle
12.2020 - 04.2022
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Onboarded new employees with training and new hire documentation.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Improved marketing to attract new customers and promote business.
  • Created weekly schedules for employees.

Cake Decorator

Nothing Bundt Cakes
03.2020 - 10.2020
  • Kept work area safe and sanitized by washing utensils, tools, and countertops.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Verified accuracy of orders while meeting strict deadlines on producing completed products.

Education

No Degree - Education

The University of Texas Rio Grande Valley
Edinburg, TX
05.2027

High School Diploma -

Veterans Memorial Early College High School
Brownsville, TX
05.2020

Skills

  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM Software
  • Active Listening
  • Conflict Resolution
  • Computer Proficiency
  • Scheduling
  • Staff Training
  • Sales management
  • Workforce Management

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

CSR

Maximus
07.2022 - Current

Manager

Carniceria Del Valle
12.2020 - 04.2022

Cake Decorator

Nothing Bundt Cakes
03.2020 - 10.2020

No Degree - Education

The University of Texas Rio Grande Valley

High School Diploma -

Veterans Memorial Early College High School
Natalia Mejia