Natalia Nunez
Riverview,FL
Summary
Efficient server recognized for high productivity and swift task completion. Specializes in customer service, time management, and conflict resolution, ensuring seamless dining experiences. Demonstrates strong communication, adaptability, and teamwork skills to meet diverse customer needs and maintain satisfaction levels. Proven ability to work independently, master new skills quickly, and consistently meet organizational goals.
Overview
3
3
years of professional experience
Work History
server
Criollisimo Restaurant
New Britain, Connecticut
09.2023 - 06.2024
- Provided excellent customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and tables.
- Resolved customer complaints promptly and professionally.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Stayed informed about daily specials, new menu items, promotions.
- Explained menu items, describing ingredients and cooking methods upon request.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
server, cashier
Golden Corral Buffet and Grill
Brandon, FL
02.2022 - 07.2023
- Adhered to social distancing protocols and wore mask or face shield.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Answered customers' questions and provided information on store procedures or policies.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Discounted purchases by scanning and redeeming coupons.
- Helped with purchases and signed customers up for rewards program.
- Assisted in setting up tables and preparing dining areas for guests.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
Server
Cali Viejo
Brandon , FL
04.2021 - 12.2021
- Provided excellent customer service to enhance guest dining experiences.
- Delivered food and beverages promptly to ensure guest satisfaction.
- Collaborated with kitchen staff to communicate order details and special requests.
- Maintained cleanliness of dining areas by clearing tables and resetting for next guests.
- Handled cash transactions and processed payments using point-of-sale systems.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
Education
High School Diploma -
Colegio De Los Sagrados Corazones
Arequipa, Peru12-2017
Some College (No Degree) - Tourism And Hotel Management
Instituto Del Sur
Arequipa, PeruSkills
- Customer service excellence
- Food safety compliance
- Cash management
- Time management
- Conflict resolution
- Relationship management
- Attention to detail
- Staff training
- Reservation coordination
- Team collaboration
- Strong work ethic
- POS operation
- Dining customer service
- Multitasking and organization
Languages
Spanish
Native/ Bilingual
English
Full Professional
Italian
Limited
French
Limited
Timeline
server
Criollisimo Restaurant
09.2023 - 06.2024
server, cashier
Golden Corral Buffet and Grill
02.2022 - 07.2023
Server
Cali Viejo
04.2021 - 12.2021
High School Diploma -
Colegio De Los Sagrados Corazones
Some College (No Degree) - Tourism And Hotel Management
Instituto Del Sur