Natalia Ochoa
Santa Rosa,CA
Summary
Dedicated server with exceptional customer service skills, great at managing multiple tasks and enhancing guest experiences. Proven ability to collaborate effectively with team members in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Server
Paradise Sushi & Hibachi
Santa Rosa, CA
03.2025 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, prioritizing guest needs and satisfaction.
- Assisted in training new servers on menu offerings and service standards.
- Upsold menu items, contributing to increased sales and guest engagement.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
TJMaxx
Santa Rosa, CA
11.2023 - 05.2025
- Assisted in maintaining store presentation and merchandise organization to enhance customer shopping experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on company policies, procedures, and sales techniques to improve team performance.
- Monitored checkout operations, ensuring efficient transactions and minimizing wait times for customers.
- Implemented promotional displays to boost product visibility and increase sales opportunities within the store.
- Prepared merchandise for sales floor by pricing or tagging.
Hostess
Cafe Mimosa
Rohnert Park, CA
04.2023 - 07.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dinning experience.
- Managed reservation systems to optimize seating efficiency and guest flow.
- Developed a system for tracking wait times, improving overall guest management processes.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Cashier
JCPenney
Santa Rosa, CA
11.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
John Muir Youth Connections
Santa Rosa, CASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Time management skills
- Safe food handling
- Communication
- Adaptability
- Teamwork
- Organization
- Multi-tasking strength
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Paradise Sushi & Hibachi
03.2025 - 05.2026
Sales Associate
TJMaxx
11.2023 - 05.2025
Hostess
Cafe Mimosa
04.2023 - 07.2023
Cashier
JCPenney
11.2022 - 03.2023
High School Diploma -
John Muir Youth Connections