Natalia Randazza
Manchester-by-the-Sea,MA
Summary
Proven track record in customer service excellence and cash handling, demonstrated during tenure at Woodmans of Essex. Skilled in conflict resolution and time management, consistently maintaining high accuracy in cash drawer balancing. Achieved significant improvements in customer satisfaction and operational efficiency through dedication and a strong work ethic.
Overview
1
1
year of professional experience
Work History
Cashier
Woodmans of Essex
Essex MA
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked both ice cream and retail section sometimes at same time
Ice Cream Server
Woodmans of Essex
Essex, MA
09.2023 - Current
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Processed sales transactions for cash, debit, and credit purchases.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
Education
Manchester Essex Regional High School
Manchester-by-the-sea, MASkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Reliability and punctuality
- Order Taking
- Basic Math Competence
- Product restocking
- Conflict Resolution
- Product Knowledge
- Refunds and exchanges
- Merchandise Restocking
- Cash Drawer Balancing
Languages
Italian
Limited Working
French
Limited Working
Timeline
Cashier
Woodmans of Essex
09.2023 - Current
Ice Cream Server
Woodmans of Essex
09.2023 - Current
Manchester Essex Regional High School