NATALIA RIVERA
Harrisburg,PA
Summary
Dynamic professional with extensive experience in human resources, administration, and customer service. Seeking a position in Human Resources where I can utilize my skills in recruitment, employee relations, and team management to contribute to organizational success
Overview
13
13
years of professional experience
Work History
DIRECT SUPPORT PROFESSIONAL
Gemstone Human Services
08.2024 - Current
- Developed and implemented personalized support plans for individuals with intellectual and developmental disabilities.
- Advocated for clients to access community resources and services, enhancing their quality of life.
OWNER/FOUNDER
We The People Multiservice LLC
01.2017 - Current
- Provide multiple services as a tax advisor and preparer, notary public, wedding officiant, immigration forms preparer, and entrepreneur consulting services, focusing on client education and compliance.
BILINGUAL MEDICAL ASSISTANT
Planned Parenthood
09.2023 - 07.2024
- Dedicated and compassionate Medical Assistant with proven experience in clinical and administrative support.
- Skilled in patient care, vital signs monitoring, EHR documentation, and assisting with medical procedures.
- Committed to delivering high-quality healthcare and ensuring patient comfort and satisfaction.
STAFF PERFORMANCE MANAGER
Employbridge for ProLogistix
02.2023 - 07.2023
- Improved employee productivity and job satisfaction through effective coaching and feedback.
- Managed administrative tasks and client relationships, enhancing service delivery and retention.
- Established clear communication channels to align employee goals with organizational objectives.
FIRST LINE SUPERVISOR
ProLogistix
03.2021 - 02.2023
- Facilitated communication between production teams and management to resolve workplace issues.
- Conducted performance evaluations and coached employees on best practices for productivity and safety.
BILINGUAL ASSISTANT MANAGER
Talk More Wireless- Metro by T Mobile
06.2020 - 02.2021
- Assisted in managing store operations and customer service, contributing to increased sales and satisfaction.
- Trained and mentored new employees on operational procedures and customer interaction.
RECRUITER ADMINISTRATIVE
Corporate Resource Services
09.2012 - 03.2019
- Managed full-cycle recruitment processes, including job postings, candidate sourcing, and interviews.
- Explained company policies, benefits, and procedures to employees and job applicants.
- Processed, verified, and maintained personnel documentation, including performance evaluations and training records.
Skills
- Bilingual Communication (English/Spanish)
- Recruitment & Talent Acquisition
- Employee Onboarding & Training
- Performance Management & Coaching
- Conflict Resolution & Employee Relations
- HR Policies & Compliance
- Budget Planning & Administration
- Document Translation & Notarization
- Customer Service Excellence
- Office Administration & Management
- Customer Service Excellence
- Office Administration & Management
Timeline
DIRECT SUPPORT PROFESSIONAL
Gemstone Human Services
08.2024 - Current
BILINGUAL MEDICAL ASSISTANT
Planned Parenthood
09.2023 - 07.2024
STAFF PERFORMANCE MANAGER
Employbridge for ProLogistix
02.2023 - 07.2023
FIRST LINE SUPERVISOR
ProLogistix
03.2021 - 02.2023
BILINGUAL ASSISTANT MANAGER
Talk More Wireless- Metro by T Mobile
06.2020 - 02.2021
OWNER/FOUNDER
We The People Multiservice LLC
01.2017 - Current
RECRUITER ADMINISTRATIVE
Corporate Resource Services
09.2012 - 03.2019
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