Natalia Tulena
Katy,TX
Summary
Proven educator and sales professional with a track record of fostering strong relationships and exceeding targets. At Ivy Kids Early Learning Center, enhanced student engagement and improved classroom management. Skilled in negotiation and critical thinking, consistently achieved top sales performance at Ironflex, boosting client retention.
Overview
3
3
years of professional experience
Work History
Teacher
Ivy Kids Early Learning Center
2023.07 - 2024.07
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Remote Sales Agent Representative
Ironflex
2022.05 - 2023.07
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Participated in ongoing training programs to continuously improve skills and stay current on industry developments.
- Improved client retention rates by conducting follow-up calls after sales transactions were completed.
- Earned recognition as a top agent representative for consistently meeting or surpassing key performance indicators.
Customer Service Representative
3CX
2021.03 - 2022.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Health Education
Houston Community College
Houston, TX12.2025
High School Diploma -
Colegio Aleman De Maracaibo
Maracaibo, Venezuela07.2020
Skills
- Classroom Management
- Critical Thinking
- Lesson Planning
- Motivating students
- Multi-tasking strength
- Problem-Solving
- Exceptional customer service
- Sales expertise
- Negotiation Tactics
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Teacher
Ivy Kids Early Learning Center
2023.07 - 2024.07
Remote Sales Agent Representative
Ironflex
2022.05 - 2023.07
Customer Service Representative
3CX
2021.03 - 2022.06
Associate of Science - Health Education
Houston Community College
High School Diploma -
Colegio Aleman De Maracaibo
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